This Three Things presentation distinguishes trust, confidentiality and secrecy. The presenter describes trust as a relationship characteristic supported by reliability, transparency, consistency and empathy, and confidentiality as an agreement with defined limits.

He explains the ministry’s approach to sharing client information within its team and being clear that confidentiality is not absolute. He contrasts that approach with requests to conceal misconduct or create leverage, encouraging staff to raise concerns with a supervisor. The discussion reflects the presenter’s ministry practice, not a legal interpretation or current privacy-policy guarantee.