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Food Fraud Prevention

If you work in the food industry, it’s vital that you know what food fraud is and how you can stop it. This course looks at the different types of food fraud, and ways that you can prevent them. It’ll also give you useful advice about reporting food frau...

Food Safety and Cross Contamination

Whether you work in manufacturing, distribution, retail, or hospitality, preventing cross contamination is vital. This course will explain the 4 types of cross contamination, and the most likely places they’ll happen along the supply chain. And by using ...

Food Safety Management Systems

If you work in food production and distribution, hospitality, or retail, the systems you use need to keep food safe to eat. This course looks at food safety management systems, including why and where they are needed. It’ll also give you useful advice ab...

Asbestos Hazard Management

As leaders, managers, and health-and-safety managers, it’s your responsibility to make sure asbestos exposure risks are minimized. This course will examine the health risks of asbestos exposure, how to assess the danger, and how to put in place safety pr...

Forklift Truck Safety

If the company you work for uses any kind of lift truck, then OSHA standards must be followed. As a leader, manager, or health & safety manager, you have to make sure that happens. This course will explore the minimum basic training that employees need t...

Basic Respiratory Protection

Making sure your employees can breathe freely, whatever job they’re undertaking, is vital for protecting them from serious harm. For managers, leaders, and H&S personnel, this course will explain the OSHA regulations surrounding respiratory equipment, an...

Confined Spaces

If you’re a leader, manager, or the person responsible for health and safety, you need to make sure employees are protected from the potential risks of confined spaces. This course will look at the definitions of “confined spaces” and when permits are re...

Trenching and Excavation

If you work in trenches and/or excavations as part of your job, this is the course for you. You’ll get an understanding of OSHA excavation standards and how they protect you. You’ll understand how to recognize and assess hazards, and follow specific guid...

Cold Stress

Employers have a responsibility to maintain the health and well-being of their employees. And when it comes to winter weather, that means making sure employees don’t get too cold. For leaders, managers, and health & safety personnel, this course will exp...

Email Etiquette

Whatever stage you’re at in your career, implementing good email etiquette will allow you to make the best possible impression on existing business contacts, potential employers, and customers. This course will help ensure that your e-correspondence refl...

Designing and the Law

Understanding the laws surrounding design is important, not only for avoiding potential consequences but for protecting your own work, too. The more you know, the more you can use the law to your advantage. This course provides you with an overview of th...

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Prep For (Job) Success - New Workforce Resource Downtown!

Prep for Success — Launching Oct 21! Central Presbyterian Church will open every Tuesday, 9–11 a.m., to support our unhoused neighbors with workforce readiness, job connections, and training. We’re offering one-on-one support to help folks get back o...

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This is our current schedule card. You can find it at help.SYMin.org, on our doors, and you can download and save it. It is subject to change but we try very hard to keep it rock solid with changes introduced three times a year. See our connect.s page (g...

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Health Stability Participation Bonus

If you are taking prescribed meds you can auto-enroll in this program and fill a form daily at the resource link. It's three simple questions daily proven to help. (Rate how are you feeling, rate how are you acting, and did you take your meds.) You get a...

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Introduction to Excel - Advanced Formulas

From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of the Microsoft Excel application use the same interface, ...

Introduction to Excel - Pivot Tables

From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...

Introduction to Excel - VLOOKUP Function

From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...

Introduction to Excel - Conditional Formatting

From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...

Introduction to Excel - Data Tools

From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...

Introduction to Excel - Review and Comment

From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...

Design and Accessibility

Understanding how to make designs accessible is essential for them to effectively reach all audiences, regardless of their needs. The more accessible your design, the more people will be able to engage with it. This course provides you with an overview o...

Web Design Basics

Understanding the basics of web design is essential for building an effective and responsive website. The better the design, the more people will want to visit – and stay. This course provides you with an overview of the basics of web design, including b...

Introduction to Excel - Basic Navigation (Part 3)

From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...

The Power of Networking

Whether you’re a business owner, manager, or in charge of marketing, networking is a powerful way of putting your business out there. But, like any other tool, if you don’t use it right, things could go very wrong. Getting the balance of power just right...

The Role of Partnerships

Whether your business is big or small, partnerships can be a great way to promote your brand and pool marketing plans, cutting down on your costs as you go. The information in this course will help you choose and close a partnership deal that’s right for...

The Power of Social Media

Whether you run a small business or a huge corporation, social media is a vital part of your marketing. Having an ineffective social media presence, or not having one at all, could be very bad for your business. This course will guide you through setting...

What is Digital Transformation?

A willingness to adapt is a key component of success, which means digital transformation is essential for every business. Whether you’re a business owner or you simply want to improve efficiency in your workplace, this course will increase your understan...

Why Do You Need a Digital Culture?

Whether you’re a new hire or you’ve been with a business for years, you can benefit greatly from a strong digital culture. This course will show you how a workplace that embraces changes in technology can help you feel empowered, more productive, and hap...

The Four Types of Digital Transformation

No matter what your role is within a business, digital transformation will affect the way you work, so it helps to know what the process involves. By taking this course, you’ll learn about the 4 types of digital transformation, what they involve, and how...

What is a Digital Transformation Strategy?

Tech is a vital component of any modern business, so it’s essential to keep up with the pace of digital transformation. Unfortunately, developing an incorrect Digital Transformation Strategy can be worse than doing nothing at all. This course will help y...

The Impact of Training on Digital Change

Digital transformation initiatives can take large amounts of time and money, so it’s vital to get the best results from such investments. This course provides tips that will help any organization or individual seeking to improve and update their use of w...

Leading a Digital Transformation

Anyone who needs to lead a digital transformation will benefit from taking this course. You’ll learn how best to communicate the transformation, how to increase digital capabilities, and how to help your co-workers embrace new ways of working.

Is Digital Transformation Just Change?

Anyone who is about to go through a digital transformation will benefit from taking this course. You’ll learn the difference between change and digital transformation, how blurring these terms can lead to problems, and the benefits of a digital transform...

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New Client Bonus

Awarded in person to an eligible client new to us. Must be 16 or older.

Client Referral Bonus

Awarded when you come in person with a brand new eligible client to us. Limit 2 per week.

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Brand Ambassadors

Society demands that everything be accessible, recognizable, and relatable. If you’re in business, using a brand ambassador can help you achieve all of these, as long as you get it right! This course will help you discover how to use a brand ambassador t...

Hand and Power Tools

If it’s your responsibility to protect employees from the dangers of hand and power tools, this course is perfect. You’ll find out how to assess and reduce the risk of using hand and power tools. And you’ll also get advice on creating and implementing a ...

Incident Investigation

Incidents must be correctly investigated to maintain safety and enable improvements. If you’re a leader, manager, or health and safety manager, this course is for you. It’ll explain your responsibilities for incident investigation, and take an in-depth l...

Driver Safety

Traffic accidents can have a devastating impact on families and businesses, both emotionally and financially. So, it’s vital that employers encourage safe driving. For leaders, managers, and health & safety personnel, this course will explore employer re...

Celebrating Differences and Diversity

Having differences and diversity in the workplace is desirable, but not always easy. Different mindsets mean different expectations – so pleasing everyone is no easy task. If you’re a manager, team leader, or just want to brush up on your teamwork skills...

Roles and Responsibilities

When all employees understand what’s expected of them and what specific tasks they’re responsible for, then teamwork and communication become much more efficient. This short course is ideal for managers or team leads. You’ll learn the huge advantages of ...

Electrical Safety

As a leader, manager, or person in charge of health and safety, it’s your job to protect your employees from harm while they’re at work. This course will explore common workplace electrical hazards and their potential consequences, as well as looking at ...

The Power of Teamworking

Whatever your role and wherever you work, making sure you can work in a team is essential. This course will teach you about the benefits of teamwork, look into some barriers, and discuss essential skills you’ll need to become a more successful team worke...

Ladder Safety

As a leader, manager, or Health and Safety manager, you have a duty to provide the correct equipment to protect employees from harm. This course will show you how to decide when ladders are needed, and which ladders are appropriate. It’ll also look at be...

Know Your Customers

If you run a business or deal with customers in any way and want to ensure a successful sale or keep them coming back for more, you need to offer the service or product that best suits them. This course will show you how analyzing a range of factors and ...

Show, Don't Tell

In a world where consumers are savvier, using “Show, don’t tell” will keep you ahead of the game. If you’re a business owner or marketing manager, this course offers useful tips on mastering the art of subtle persuasion, by showing customers you understa...

Digital Disruption

Thanks to digital transformation, the workplace is an ever-changing landscape. It’s a people-oriented process, meaning all employees are at the heart of change in the workplace. By taking this course, you’ll learn why digital disruption brings positive c...

Do Your Research (Brand and Product)

Whether you’re starting a business or are in business already, and whatever your company does, effective market research is a vital part of moving forward. This course will help you discover easy ways to grow your business using the power of effective ma...

Building Workplace Relationships

Strong workplace relationships are vital for effective collaboration and self-development. This course will show you the positive effects of good professional relationships and what behaviors contribute to building them. You’ll also learn how to redirect...

Persuasion

To communicate effectively with others in a variety of settings you’ve got to develop persuasive communication skills. This course will help you understand the fundamentals of persuasion and provide you with techniques to help you get your views and mess...

Probation Periods: what are they good for?

Effective probation periods are essential for making sure your new hires have what it takes to succeed. So if you’re a manager heading up recruitment, this course is for you. You'll learn how probation periods identify all kinds of strengths and weakness...

Strategic Thinking

Successful strategic thinking allows you to have an enormous impact on the business’s trajectory. This course is for those in senior positions who need to plan, assess, and reroute if necessary to ensure they meet business goals. You’ll learn about the m...

Educating Customers

Customer education has a direct impact on customer success. Through identifying the client’s goals and needs, delivering personalized education, and cultivating a proactive relationship, customer-success teams can drive satisfaction rates and maximize op...

Copywriting Essentials

Copywriting is one of the most fundamental parts of marketing and advertising. It starts with a content plan, and it provides the bedrock for all good campaigns. As someone who works in marketing, your copy should make the audience feel, think, or respon...

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Career Planning

Effective planning is a worthwhile investment to ensure that you reach your full potential and develop a rewarding, fulfilling career. This course is suitable for professionals of all ages, at any stage of their career. It will help you to understand the...

The Psychology of Learning

Whatever job you do, you’ll be learning new skills all the time, and you may even need to teach others new skills. Therefore, understanding the psychology of learning is useful. This course will look at what the psychology of learning is, the different t...

The Power of Networking

Whether you’re a business owner, manager, or in charge of marketing, networking is a powerful way of putting your business out there. But, like any other tool, if you don’t use it right, things could go very wrong. Getting the balance of power just right...

Being Brave

Whether you’re a CEO, manager, or team leader, being brave at work is an essential leadership skill. From speaking out when there’s a problem to making tough decisions, showing bravery will help your team develop respect and loyalty, leading to improved ...

Sales Listening Skills

Everyone should brush up on their listening skills, but especially if you’re working in sales and you want to close that deal. Listening effectively allows you to better understand customers' problems, so you can solve them. This course will teach you ho...

Learning Culture in the Workplace

No matter what your industry, there’s no doubt that your employees, your organization, and, ultimately, your bottom line would benefit from a culture in which employees are constantly learning new things, seeking out new opportunities, and developing new...

Learning and Employee Engagement

This course is for leaders of all levels who want to achieve a strong learning and engagement environment. Employees who are engaged go above and beyond to provide better experiences to clients and co-workers. In turn, this can benefit your organization'...

Using Humor

If you are a leader who wants to get the most out of your team, then using humor is a great way to positively engage with them. Result? Happy, hard-working employees who look up to you as the great leader you are. Learn some techniques and how to use the...

The Power of Microlearning

Microlearning is effective for challenging short attention spans, and the best way to learn about it is… you guessed it, in a microlearning course! For managers or persons responsible for training, this course will give you a greater understanding of ...

Defining Learning Objectives

Learning objectives are essential for giving direction and purpose to learners as well as helping you assess their work. If you’re a manager or person responsible for training, this course will explain to you what learning objectives are, discuss their b...

Communicating Change Effectively

Poor communication can create confusion and skepticism about change, so it’s important to give your team clear messages. Your tone, timing, and delivery can all impact the clarity of your communication. You’ll need to tailor your messages to suit differe...

Navigating Change at Work

Everyone can benefit from learning how to take a proactive approach to organizational changes. This course will show you how to keep a positive mindset. It’ll introduce you to the Circle of Control framework, which will help you manage your reactions. An...

Constructive Peer Feedback

When colleagues support each other’s performance and growth, it strengthens collaboration and collective responsibility. That’s why everyone can benefit from learning more about providing constructive peer feedback. This course will show you why it’s so ...

ChatGPT and Creating Content Part 1

ChatGPT can be used by pretty much anyone in any role to create and review written content. But, if you don’t approach it in the right way, the outcome may not be appropriate or sufficient. This course is for anyone interested in using ChatGPT to help wr...

ChatGPT and Creating Content Part 2

ChatGPT can be used by pretty much anyone in any role to help them with a wide variety of tasks. But not everyone knows how to get the best out of it. This course is for anyone interested in using ChatGPT to help them create presentations, generate image...

AI for Accessibility

This course is for UX designers, learning designers, digital-content creators, and marketing professionals who want to improve the accessibility of their content. It’ll show you how ChatGPT can assist with access to digital content and help you recognize...

Generative AI: A Tools Walkthrough

For all workplaces, generative AI opens doors to exciting possibilities and having the AI know-how will develop your efficiency and innovation. The tech is here to help if you are up to speed on how to use it. With this course you’ll develop an understan...

AI and Workplace Automation

This course will help managers and leaders looking to streamline processes using AI automation. It’ll examine task-level AI automation and role-level AI transformation, and how to choose the AI automation that’ll best fit your teams. It will also give yo...

Boost Your Productivity with AI

If you’re looking for ways to be more productive at work, this course is for you. Whatever industry or role you work in, there are AI tools to help streamline your workflow. In this course, you’ll learn how to safely use AI tools and techniques to increa...

Understanding the Change Curve

To lead team members successfully through change, you need to give them the right support. This course will help you understand common response patterns to workplace change. You’ll learn about techniques you can use to support team members at different s...

Employee Engagement

Although the responsibility of measuring employee engagement has been given to the HR team, the truth is, to truly find out how engaged the workforce is, the responsibility should be shared. Senior leaders and direct managers should consider taking this ...

First Impressions

Following a few simple steps will ensure that those crucial first 30 seconds are positive and constructive. This course is suitable for many professionals, including permanent and freelance workers, and those currently seeking or starting a new job. It w...

Growth Mindset

This course is ideal if you’re an experienced employee who wants to manage your growth mindset and work on your personal goals. You’ll learn about the main features of a growth mindset, and find out how to develop this mindset in yourself and encourage i...

What is a digital detox?

Anyone who feels they need a bit of a break from their tech will benefit from taking this course. You’ll learn exactly what the term “digital detox” means and discover some useful tips for doing your own digital detox.

How to Do a Digital Detox

If you want to limit your screen time and establish healthier boundaries with technology, then this course is for you. A digital detox can help you reduce your stress levels while encouraging you to be more present in your daily life. This course will ex...

Conflict Management Using EQ

Conflict always involves emotions, so improving your awareness of your own and others’ emotional triggers means you can effectively manage tensions and disputes. Suitable for everyone, this course will show you why using EQ can help to prevent conflicts ...

The Sales Pitch

Whether you work in sales or marketing, this course is designed to be of significant interest to salespeople who want to give their pitching technique a real boost. It offers tips and advice to help you hone your pitching skills, so you can make your pro...

Questioning Skills

If you work in sales, at any level, being able to ask the right questions is vital to identifying what your client needs. But pitching these questions incorrectly can be a deal breaker. This course will guide you through a variety of questioning techniqu...

Emotional Intelligence for Sales Success

As a salesperson, sales manager, or executive, understanding how EQ plays a role in your sales is a useful skill to learn. Take this course to add to your skills toolbox – you’ll understand your customers and yourself better, which can result in increase...

Resilience in Sales

This course will help anyone in a sales role to improve their resilience and deal with rejection. This will also help improve your mental well-being, so you’re able to let go of the negative forces you can’t control.

Dealing with Uncertainty

Innovation is what drives business forward and allows for growth. But without overcoming uncertainty, innovation can’t happen. If you’re a leader, manager, or business owner, then this course is for you. It will provide guidance and practical tips to hel...

Emotional and Cultural Intelligence

For leaders, using and modeling good EQ and CQ skills is an essential part of keeping your team on track. If you’re new to leadership or more experienced but want to refresh, this course will help. It will explain what emotional and cultural intelligence...

Communicating Openly

Organizations that value transparency over secrets have employees with greater job satisfaction, which in turn results in higher performance levels and productivity. Whatever your role, this short course will help you understand the advantages of communi...

Emotional Intelligence: Empathy

Anyone who wants to improve their emotional intelligence will benefit from taking this course. It’ll show you what empathy is and how it can benefit you in the workplace. You’ll also identify barriers to being empathetic, and learn strategies to practice...

Emotional Intelligence: Motivation

Anyone who wants to improve their motivation will benefit from taking this course. You’ll learn what motivation is, the advantages of getting into a state of flow, and to set some goals and challenges to improve your motivation.

Embracing Risk and Uncertainty

Everyone can benefit from taking responsible risks in life, and embracing the uncertainty that life throws at you. Not only will it improve your career and personal life, but it can also lead you down new paths and allow you to be more decisive in your a...

Building Emotionally Intelligent Teams

Suitable for leaders and employees, this course will show you why developing EQ in teams leads to enhanced collaboration and motivation.

Assertive Communication

Whether you’re a leader or a team member, you can enhance your career prospects with assertive communication. No matter what industry you’re in, this course will help you to navigate any situation successfully by helping you to speak respectfully and ass...

Bloodborne Pathogens

As a leader, manager, or health and safety manager, it’s your job to make sure you have procedures in place that follow OSHA regulations. This course will explore what bloodborne pathogens are, who’s likely to be at risk, and how you can plan before and ...

Occupational Noise Exposure

This course is aimed at employers. It lays out OSHA’s regulations for occupational noise exposure, so you know exactly what measures you need to take to prevent excessive exposure to noise and keep your workers safe.

What is HIPAA compliance?

Violating HIPAA laws is serious, and can see organizations and individuals getting large fines, or even jail terms. So, it’s vital to understand HIPAA compliance. If you work in healthcare, this course will show you the basics of HIPAA compliance, so you...

Protected Health Information

In healthcare, looking after people’s information is as important as looking after people, and it’s everybody’s responsibility. This course is ideal for all healthcare workers. It’ll examine Protected Health Information and why it’s important to handle i...

What are the HIPAA rules?

Everyone who works in healthcare, or any healthcare-associated business, needs to be aware of the HIPAA rules, so they can make sure they’re followed. This course is ideal for all healthcare workers and healthcare professionals. It’ll introduce you to th...

Introduction to the HIPAA revenue cycle

Everyone working in healthcare in the USA needs to be aware of how healthcare revenue works, because even a small mistake in the process can derail things. This course is for all healthcare workers and clinicians. It’ll explain the HIPAA Revenue Cycle, t...

Common HIPAA Privacy Violations in the Workplace

Wherever you work in healthcare, you're responsible for upholding HIPAA privacy laws. And violations can be costly, both for employers and employees. So, understanding what’s classed as a violation is crucial. For any healthcare worker, this course can h...

Patient Rights

Wherever you work in healthcare, you need to be an advocate for the people you’re looking after, and stay HIPAA compliant. And that’s why it’s vital to understand what you can and can’t do, regarding the rights of patients. This course will identify the ...

The HIPAA Privacy Rule

Making sure patients’ Protected Health Information (PHI) stays protected at all times is part of your job. To do this effectively, you need a good understanding of the Privacy Rule and how it applies to the job that you do. This course will take an in-de...

The HIPAA Security Rule

If you’re a manager in a healthcare setting, it’s your responsibility to make sure your workplace remains HIPAA compliant. This course will help you understand the Security Rule, Risk Analysis and Management, and the safeguards you’ll need to stay compli...

Being a HIPAA-Compliant Employee

If you work in healthcare, you have a responsibility to work in a way that complies with HIPAA. This course will look at how the HIPAA regulations transfer into your everyday tasks. You’ll learn how to approach different situations to help you follow the...

HIPAA and Cybersecurity

If you work in a HIPAA-covered entity, you must take steps to keep ePHI protected. This course will explain the cyberthreats that PHI can face, as well as the problems social media can cause to HIPAA compliance. And by following the advice in this course...

Active Shooter

Anyone managing an organization that is at risk of an active-shooter incident will benefit from knowing the risks involved and how to implement a mitigating strategy. This course will show you how.

Virtual Meeting Etiquette

Virtual meetings are an essential part of hybrid working, and following proper etiquette in them is vital. This course will help you prepare for virtual meetings and explain how to communicate effectively in them. It’ll also give you some best-practice a...

First Aid: CPR

While full CPR training requires physical practice, anyone can administer CPR in an emergency. This course will be useful for anyone who wants an understanding of the basics of emergency CPR, and will help you prepare for more in-depth and hands-on OSHA ...

PPE (Personal Protective Equipment)

This course is aimed at workers across all industries. You’ll learn when, why, and what type of PPE is needed to ensure your safety in different circumstances. You’ll also gain an understanding of what further training you need depending on the kind of P...

OSHA Severe Injury Reporting and Record Keeping

This course is aimed at employers within companies of 10 employees or more. You’ll learn which injuries and illnesses you’re expected to report, how to maintain and share records in line with requirements, and what else you need to do in case of severe i...

The Dangers of Working in the Heat

Heat illness can affect anyone, regardless of age or physical health. This course will suit anyone that works in heat, both outdoors and indoors. You’ll learn how and when you’re most at risk from the heat, what heat illness looks like, and how to keep y...

Chemical Hazards and Toxic Substances

This course is for employers in workplaces that handle chemical and other toxic substances. You’ll learn what OSHA requires of you as an employer, including identifying the hazards, communicating them to your workers, and doing everything in your control...

Active Listening at Work

Good communication is essential in any workplace. If you need to improve your active listening skills, this course can help. You’ll learn about active listening, why it’s so important, and typical barriers to using this skill. The course will also show y...

Handling Tough Conversations at Work (Employee version)

Everyone has to face challenging conversations in the workplace sometimes. From providing feedback to setting boundaries, this course will help you proceed with confidence. It’ll show you how to prepare for tough interactions and keep the exchange respec...

Sexual Harassment - Employee Version

Unfortunately, anyone can be a victim of sexual harassment in the workplace. This course is for employees and will introduce you to the different behaviors that are defined as sexual harassment. You’ll learn how to respond to incidents in your workplace....

Initiating a Project

Project management may seem like a complicated way to reach a target, but careful planning to take a project through its life cycle helps streamline tasks. This makes the process more efficient and less likely to hit bumps along the way. Whether you’re a...

Planning a Project

Embarking on a new project can be daunting, and getting the planning stage wrong could spell disaster. For those new to project management, or project managers looking to streamline their processes, this course will guide you through the planning phase. ...

Executing a Project

In this phase, you need to keep all the plates spinning and balanced at once, making sure all tasks are under control and following the plan. If you’re new to business or project management, or simply want to improve your project execution skills, you sh...

Monitoring a Project

Wherever you are in the life cycle of a project, monitoring is the only way of knowing what’s going on and who’s responsible. It identifies where improvements can be made and reveals challenges and hurdles. You might be a seasoned project manager or a no...

Closing a Project

Getting a project to this stage is hard work, so jeopardizing all the valuable time and resources used by not closing it correctly would be neglectful. Seasoned project managers and those new to project management will benefit from taking this course. It...

Agile in Practice

Every organization, team member, and project is different. Project managers must be equipped with the right tools to adapt to any given environment. The Agile methodology offers the benefits of freedom and adaptability. It’s ideally suited to environment...

Kanban in Practice

With a toolkit of project management methodologies at their disposal, project managers can choose which one is most suitable for their project. The Kanban methodology can help you to visualize work, limit work in progress, optimize flow, and identify are...

Scrum in Practice

Every project is different, and when it comes to project management, there are many different methodologies that can be used. With the Scrum method, while the “product owner” is responsible for the overall vision, the responsibility to self-organize and ...

Waterfall in Practice

Every organization, team member, and project is different. Project managers must be equipped with the right tools to adapt to any given environment. The Waterfall methodology works especially well for projects with fixed requirements and whenever process...

Choosing the Right Project Methodology

Managing projects is all about crafting processes which work best for a particular project. If a project manager is equipped with the right tools, and is able to implement or combine different methodologies, they can be more effective in their role. This...

Time Management

If you and your team aren’t working wisely, it could be costing your business time and money. This course is for any professional who wants to better understand the ways time management can enhance your work ethic - leading to a happier and more producti...

Avoiding Distractions

If you’re finding your concentration sliced up by constant interruptions, or you always seem to leave one task in the middle in order to deal with another, you’ll benefit from this course. You’ll learn why it’s so easy to become distracted and how to red...

Driving and Using Your Phone

It’s simple, really. You don’t want to be another statistic. While the work meeting or arriving on time is important, staying safe when you’re behind the wheel is vital. This course will help by giving you information and advice on alternatives to using ...

Staying Motivated

If you find it hard to get started, or feel your enthusiasm flagging in the middle of a project, revisiting your motivation to find out if it’s strong enough, or even if it’s the right kind, can revitalize your drive. This course will help you get starte...

Working Under Pressure

You may have found yourself choking when the pressure’s on, or regularly entering situations in which the final stages of a project become a scramble to the finish. This course will guide you through better strategies to prepare and valuable techniques t...

The Importance of Planning

If you have goals to meet but can’t quite see the way forward, an effective plan will help make the journey smoother and more achievable. This course will help explain the importance of planning, its benefits, and the techniques you can use to help creat...

Being Punctual

Being punctual is an important aspect of professional life, regardless of your industry. It can increase credibility and even enhance productivity for you and your team. This course is for any professional who wants to better understand the ways punctual...

Maintaining Healthy Business Relationships

If you want to move forward in your career, having and maintaining healthy business relationships is a great start. You’ll need to understand the different kinds of business relationships that there are. And to maintain those relationships once you have ...

Multitasking and Being Organized

Organization skills are some of the most important transferable job skills an employee can acquire. This course is for any professional looking to better manage their time and ability to balance multiple tasks. This course will arm you with the knowledge...

Prioritizing Prospects

In sales, time is precious. Spending too much time on leads that are going nowhere could be costly. Whether you’re new to sales or a seasoned pro wanting to refresh your skills, this course is for you. It will show you the benefits of prioritizing prospe...

Learning Styles

Whether you’re an employee struggling to make new skills stick or a trainer wanting to refresh your style, this course will help. It will teach you about different learning styles and the range of theories for and against their use, how to identify your ...

Handling Disciplinaries

Undertaking disciplinary procedures can be delicate and awkward, so maintaining a professional stance is vital. Managers and HR managers conducting a disciplinary procedure for the first time or wanting to refresh their knowledge will benefit from this c...

Current vs. Future State Mapping

If you want to create a culture change road map, then it’s important to identify the current and desired company culture. So it’s important that those within HR and L&D teams, as well as people managers, undertake current and future state mapping. During...

The Importance of Training

Creating an environment of continual learning will not only benefit morale but will streamline working methods, boosting productivity and cutting long-term costs to improve your whole business. So, if you’re a leader or HR manager, this course is for you...

What is EQ?

Anyone who wants to improve their emotional intelligence will benefit from taking this course. You’ll learn what emotional intelligence is, the benefits of improved EQ, and some reflection skills to help you discover your own EQ.

Creativity and EQ

The understanding and regulation of emotions positively impacts your ability to be creative and innovative at work. This course, suitable for leaders and employees, will help you understand why and give you advice on how to improve your EQ.

Improving your EQ

The ability to recognize when a colleague is feeling angry or upset is a crucial skill. Suitable for everyone, this course will show you why improving your EQ results in greater job satisfaction and happiness.

Collaboration and Developing EQ in Teams

Suitable for leaders and employees, this course will show you why developing EQ in teams leads to enhanced collaboration and motivation.

Your Personal Brand Story

This course is for anyone interested in developing their own brand. It’ll help you to think about what matters to you and how you want to be perceived by others. You’ll also discover useful tools and techniques that’ll let you pull your unique skills and...

How do I write a cover letter?

This course is for anyone who wants to learn how to write a cover letter. Being able to write a cover letter is a great skill to have when applying for a job. During this course you’ll learn not only how to structure a great cover letter, but how to make...

OSHA Worker Rights and Protection

This course is aimed at all workers within the private sector, and public sector workers who are protected by OSHA regulations. This course will show you the fundamentals of your rights in occupational safety. You’ll also learn what to do if you feel con...

Food Safety and Cross Contamination

Whether you work in manufacturing, distribution, retail, or hospitality, preventing cross contamination is vital. This course will explain the 4 types of cross contamination, and the most likely places they’ll happen along the supply chain. And by using ...

Food Allergy Awareness

If you work in food production, distribution, retail, or food service, you need to know how to minimize food allergy risks. This course looks at allergens, the reactions they can cause, and how food must be labeled and handled to comply with regulations....

Food Safety Management Systems

If you work in food production and distribution, hospitality, or retail, the systems you use need to keep food safe to eat. This course looks at food safety management systems, including why and where they are needed. It’ll also give you useful advice ab...

Food Safety - The Last Mile

If you work with food, this course is ideal. It’s your responsibility to maintain food’s safety and hygiene along its journey. This course will explore how food can become contaminated within the “last mile”, and why “last-mile” food safety is vital. And...

Understanding Customer Types (Personas)

Anyone working in an organization that serves customers will benefit from understanding what customer personas are. Knowing who your customers are, and what they want, will help you to meet their needs. This leads to a more satisfying experience for cust...

Anticipating Customers' Needs

Everyone working for a brand or organization has a part to play in making sure each customer’s journey is a positive one. This course will make sure you’re up to speed with how to anticipate your customers’ needs and why it’s important.

Customer Service and Cultural Awareness

Good customer service should navigate cultural differences and complexities to ensure all customers receive the same high-quality care. This course, suitable for anyone in senior customer-service roles or customer-account managers, will help you to avoid...

Maintaining Customer Service Across Channels of Communication

It’s essential to create a good customer experience on any channel. This course is for anyone who needs to communicate with customers through multiple channels. You’ll learn about different types of customer-service channels, look at how customer service...

Managing Customer Expectations

Managing customer expectations is a key part of any customer-service role. During this course you’ll find out what kinds of expectations customers may have, and how these can be influenced. You’ll also learn tips on how to manage customer expectations an...

Different Types of Interactions

Whether you’re a customer service leader or working on the front line, you have the power to shape customer interactions. Matching your interactions to the customers’ needs can help bring about more positive outcomes. In this course, you’ll learn about k...

Customer Service Mindset

Customer service is all about helping people. To best achieve that you need the right kind of mindset. This course is suitable for those in senior customer-service roles and customer account managers. It’ll help you better understand the customer-service...

Customer Service Teamwork and Collaboration

Collaboration may not seem like an obvious part of customer service, but it’s a very useful tool to ensure customers are dealt with efficiently and effectively. Suitable for those in customer success roles, you’ll learn how to collaborate with others wit...

Empowering Customer Service

This course is great for anyone who wants to improve the customer service experience and empower customer service employees. You’ll learn what is meant by empowering customer service, find out the benefits of having empowered employees, and explore strat...

Going beyond Customer Service

Going beyond regular customer service delights customers. If you want to deliver outstanding customer service, this course is for you. It’ll show you the customer-service life cycle, and the potential weaknesses to be aware of in high-touch customer serv...

Managing Anxiety

If you’re someone who has persistent feelings of dread or apprehension, then this is the course for you. Managing your anxiety will help you reduce the negative effect it can have on your overall well-being. This course will help you identify what anxiet...

The First 30-60-90 Days

Getting promoted is a big deal; you’ve worked so hard to get it! Obviously, you’ll want to impress in your new job and make an impact in those initial weeks and months. The first 30, 60, and 90 days in a new position are critical. It’s within this 3-mont...

Managing Your Priorities

When you’re in a senior position and have lots of responsibilities, you need to understand how to manage your priorities. This course is suitable for all team leaders and managers, to help you make best use of your time. In this course, you’ll explore th...

Social Connections

The kind of relationships you have in your life affect your overall well-being. If you’re interested in learning more, this course is for you. You’ll find out how your relationships can have an impact on your health and learn how to tell what’s healthy w...

Authentic Positivity

If you want to maintain a positive attitude while staying true to your values and beliefs, this course is for you. It’s vital to live authentically to improve your well-being and gain respect from others. This course will help you understand what authent...

Health Literacy

To stay healthy and deal with health problems, we need to understand information. This course is for anyone who wants to make informed decisions that champion their health needs. You’ll find out why understanding your health is so important, use recommen...

Creative Expression and Well-being

If you want to develop a positive outlet for coping with your emotions, then this course is for you. It'll help you find healthy ways to process your emotions and use creative activities to positively impact your mental health. This course will teach you...

Managing Life Transitions

If you sometimes have trouble adjusting to changes in life, this course is for you. Planning for transitions you know are coming helps you handle them better when they eventually happen. This course will show you the different kinds of transitions in lif...

Environmental Well-being

If you want to understand how your environment can affect you, both mentally and physically, this course is for you. It’ll explain how sustainability is linked to your mental health. And you’ll learn some great tips to help you connect with the world aro...

The Benefits of Volunteering

Volunteering can create a range of personal, social, and community benefits. If you’re eager to contribute to causes that you care about while supporting your community, then this is the course for you. It’ll help you identify the various types of volunt...

Monthly Bus Pass

ChatGPT: Personal Development and Growing Your Career

Anyone with ChatGPT can use it to help them improve their career and any personal skills that are useful at work. This course is for anyone who wants to improve personal skills that’ll help them in their personal and work life. To get the most out of thi...

Harnessing the Power of AI

These days, we’ll all encounter AI to a greater or lesser degree. So, this course is for everyone. It’ll help you understand the potential of artificial intelligence, key areas where AI is being used, and ways it could be used in the future.

The Beginner's Guide to Using ChatGPT

ChatGPT is becoming ever-more popular in the workplace, with a wide variety of roles in a range of different industries finding use for it. This course is for anyone interested in learning about ChatGPT, and getting started in using the tool in their own...

ChatGPT and Translations

ChatGPT can be used by pretty much anyone in any role who may come across or need to create any communication or content in another language. This course is for anyone interested in using ChatGPT to help them do this, but also to decide when it is and is...

Building Chatbots with ChatGPT

This course is for senior managers and leadership teams who are considering implementing an AI-powered chatbot for the organization they’re part of. It’ll help you figure out which type of chatbot will suit your needs best, show you how to create one usi...

ChatGPT and Customer Support

Working in customer-support roles can come with a lot of pressure to get things done efficiently, both from the company and the customer. Tools like ChatGPT can help with this, by improving both the speed at which things are done, and the quality of the ...

Troubleshooting and Debugging with ChatGPT

When working with code, debugging and troubleshooting can be a time-consuming process. But it doesn’t need to be, because tools like ChatGPT can be used to do this for you. This course is for programmers and software developers who want to streamline the...

Introduction to Excel - Basic Navigation (Part 1)

From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of the Microsoft Excel application use the same interface, ...

Introduction to Excel - Basic Navigation (Part 2)

From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...

Introduction to Excel - Data Visualization

From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...

Overcoming Creative Blocks

No matter what industry you work in, at some point, all creatives come up against creative blocks. Being able to recognize these barriers and having the tools to overcome them is important. In this course you’ll learn about the signs of creative blocks a...

Ideation and Generating Concepts

In every industry, ideation and generating concepts can help individuals and teams come up with fresh ideas and new ways of overcoming challenges. In this course you’ll learn about ideation exercises, some top tips for reframing problems, and how to use ...

Creating Content for Impact

Content creation is a large part of how individuals, companies, and organizations now reach their audience and communicate their message. In this course you’ll learn how to develop a content plan, and the steps needed for writing impactful content. You’l...

Using Visual Communication to Get Your Point Across

Whether you work alone or as part of a large organization, visual communication can help you define who you are and help you get your message across. In this course you’ll learn some visual-communication strategies, how to use visuals to communicate with...

User-Centered Design

No matter what industry you work in, integrating user experience from day 1 is an important part of the creative process. In this course you’ll learn how to recognize the elements that make up effective user-centered design. You’ll also learn how to appl...

Team Creativity and Collaboration

Every industry has been affected by the recent shake-up of working patterns. If you’re in a leadership position, it’s up to you to adapt, so that creativity and collaboration are still priorities. In this course you’ll learn how to use tools to integrate...

Ethics and Creativity

Every creative needs an understanding of what’s acceptable and unacceptable when it comes to ethics and creativity. Being aware of the effect your work could have can help you avoid causing unnecessary harm to others. In this course you’ll learn about th...

Creativity and Problem-Solving

Whatever industry you’re in, everyone can benefit from flipping the problem-solving, problem-finding equation. In this course you’ll learn about the relationship between creativity and problem-solving. You’ll also learn how to promote a shift from proble...

The Future of Creativity

Whatever industry you’re in, AI will already be starting to have an impact. Creatives are at a crossroads, and it’s time to decide how you’ll adapt and work alongside AI. In this course you’ll learn what Artificial Intelligence is in the context of creat...

Wether Forecaster

Creative Thinking Techniques

Whatever industry you’re in, if you’re seeking new ways to liven up your creative thinking, then this is the course for you. In this course you’ll learn about indicators for creative thinking. You’ll also find out how to implement creative-thinking techn...

$25 HEB Gift Card

$40 CapMetro Value Card

Why should I put savings aside?

To be able to maximize your savings, you need to understand what to do first. This course is for everyone and is aimed at equipping you with the knowledge to take the initial steps on your financial journey. You’ll find out the different ways to save, to...

What are the basics of investing?

This course is for anyone who wants to start investing money but doesn’t know where to start. It aims to help you understand the main types of investments, along with the general dos and don’ts to help you check off the basics.

Why should I have insurance?

This course is for everyone who wants to know more about the need for insurance and to make sure they’re prepared, just in case something unexpected does happen. It’ll help you understand the key reasons for having insurance in the first place, and give ...

What are the basics of nutrition?

This course is for anyone who wants to understand the basics of nutrition. Being able to identify which foods are included in each of the core food groups is an essential skill for anyone wanting to maintain a well-nourished body and mind by creating and...

How do I budget properly?

Budgeting is a key life skill that anyone can achieve. This course will provide tips and tricks, so you can create a realistic plan for your day-to-day finances. It’ll enable you to take control of your money, and will help you to stay on target, so you ...

What do I look for when buying a car?

To get the best deal at the dealership, you need to know what you want and what to watch out for. This course is for anyone who wants to understand the car-buying process. You’ll learn how to figure out which features matter most to you. And you’ll disco...

How do I make a good first impression?

This course is designed for job seekers, professionals, and anyone looking to improve their personal and professional interactions. You’ll learn how your body language can influence people, as well as follow practical tips to ensure you make a positive i...

How do I negotiate the best deal?

Whether you’re asking for a raise, making a purchase, or signing a contract, knowing how to negotiate helps you get what you want – on your terms. This course is for anyone who wants to improve their negotiating skills. You’ll learn how to navigate hard-...

How can I spot fake news?

If, like many people these days, you spend a lot of your time online, this course is for you. You’ll learn what fake news is and why it’s essential to know how to recognize it. Our easy-to-follow tips will help you separate fake news from the real deal, ...

How do I stop smoking?

Preparation is the key to quitting smoking. This course is for anyone who wants to learn more about the different ways to break free of this habit. By finding out the advantages and disadvantages of each method, you’ll be more prepared to succeed.

Growth Mindset

This course is perfect for managers of all levels who are curious about adopting a growth mindset for the good of their teams. Developing a growth mindset will not only help people at work but in relationships and all other aspects of life too!

How to have a Conversation about Mental Health (for Managers)

If you’re a manager or in a leadership position with employees reporting to you, you’ll need to do your part to look after their mental health. This course is designed to give you the tools you need to spot the signs of poor mental health, open a convers...

How to have a Conversation about Mental Health (for Employees)

This course will be helpful to everyone struggling with mental health issues, but to employees in particular. Poor mental health can affect any one of us and occur at any time in life. By taking this course, you’ll gain a better understanding of the help...

Introduction to Pyschological Safety

Everyone deserves to work somewhere they feel safe to share ideas and learn from mistakes. That’s why everyone can benefit from learning more about psychological safety in the workplace. This course will introduce you to the concept. It’ll break down its...

How to Create a Psychologically Safe Workplace

Psychologically safe workplaces allow employees to grow and contribute to the best of their ability. That’s why everyone can benefit from learning more about creating a psychologically safe workplace. This course will help you recognize the importance of...

Introduction to Neurodiversity

Neurodiversity is a natural part of being human. That’s why everyone can benefit from learning more about it. This course will explain what neurodivergence is. It’ll help you recognize some traits associated with common forms of neurodivergence. And it’l...

Neurodiversity Awareness

It’s estimated that more than 15% of us are neurodivergent. That’s why everyone can benefit from increasing their awareness about neurodivergence in the workplace. This course will help you recognize how damaging misconceptions about neurodivergence in t...

Recognizing the Value of a Neurodiverse Workforce

Acknowledging our differences should be about empowering people to reach their full potential at work. That’s why everyone can benefit from learning more about the value of neurodiverse workforces. This course will explain how empowering your neurodiverg...

Building an Inclusive Recruitment Process

Everyone deserves to be treated fairly and respectfully during recruitment. That’s why managers, team leaders, and HR professionals need to learn about creating an inclusive recruitment process. This course will walk you through some of the barriers to p...

Neurodiversity in the Workplace

Inclusive workplaces benefit everyone. That’s why managers, team leaders, and HR professionals need to learn more about neurodiversity in the workplace. This course will help you hold open conversations about reasonable adjustments. It’ll explain the imp...

Manufacturing Technician Program at Skillpoint Alliance

Rechargeable hand warmer

Introduction to Business Emergency Preparedness Planning

If you’re a business leader, this course is for you. It’ll help you recognize what business emergency preparedness planning involves, and why it’s so vital to the smooth running and safety of your business. And, by using the advice in this course, you’ll...

Developing a Contingency Plan

For business leaders, this course will demonstrate why having a good contingency plan is vital. In addition, it’ll explain what makes a contingency plan good. And by using the steps laid out in this course, you’ll be able to develop your own watertight c...

Managing Business Resilience

If you’re a business leader, it’s your job to keep calm and carry on when faced with a crisis, to make sure your company isn’t damaged. This course will demonstrate what’s involved in business resilience management, and why it’s important. And by using t...

Dealing With Business Continuity and Disaster Recovery

If you’re a business leader, you need the ability to deal with disaster recovery. This course looks at putting business continuity into practice in the event of a disaster. And, by using the advice in this course, you’ll be able to identify those in your...

The Incident Manager's Tool Kit

If you’re a business leader, incident management needs to be a big part of your leadership tool kit. This course will explore the skills you’ll need, and the steps to take, to manage incidents effectively. And by using the tips and strategies in this cou...

Testing Business Continuity

If you’re in charge of business continuity, the responsibility of creating an effective plan lies with you. This course will help leaders, managers, and those responsible for business continuity, to understand the need for testing. And by taking this cou...

Integrated Response and Recovery

In an incident situation, you need solid integrated response & recovery plans. For operational leaders, and duty and senior managers, this course can help you develop an understanding of integrated response & recovery. It’ll also look at the types of age...

Dealing with Supply Chain Disruptions

Businesses need to keep moving at all times. Having a good backup plan for your supply chain will help. For managers, leaders, and those involved in the supply chain, this course will explore potential supply chain problem areas. It’ll also help you iden...