Subservice Strip Architecture Test Suite
Comprehensive testing suite for SubserviceStrip component properties, hours/dollars conversion, inventory level filtering, wildcard filters, and audience CTAs.
Subservice Strip Test Instructions & Pass/Fail Expectations
Please perform each numbered test below and mark whether it PASSES or FAILS. Reference the test number (e.g., TS-SUB-01) if reporting an issue.
| Test # | Scenario / Feature | Step-by-Step Volunteer Action | Expected PASS Result | Status |
|---|---|---|---|---|
| TS-SUB-01 | Live Data & Client Audience | Inspect Test Suite 1 (Live Data). | Displays active SYMinU rewards with points, descriptions, and "Redeem with Points" CTAs. | PASS |
| TS-SUB-02 | Inventory Level 0 Filter | Inspect Test Suite 2 (Mock Data). | Displays sub_1, sub_2, sub_3; strictly hides sub_4 because its inventoryLevel = 0. | PASS |
| TS-SUB-03 | Hours & Value Displays | Inspect card badges in Test Suite 2. | Displays formatted report hours (e.g. 0.50 hours) and estimated value (e.g. $15.00). | PASS |
| TS-SUB-04 | Wildcard Name Filtering | Inspect Test Suite 3 (*Transit*). | Filters grid to display CapMetro 30-Day Transit Pass matching *Transit*. | PASS |
| TS-SUB-05 | Donor & Volunteer Audience CTAs | Inspect Test Suites 4 & 5. | Donor view displays "Sponsor This Reward"; Volunteer view displays "Sponsor or Help Fund". | PASS |
Live Production Subservices & SYMinU Rewards
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Food Fraud Prevention
If you work in the food industry, it’s vital that you know what food fraud is and how you can stop it. This course looks at the different types of food fraud, and ways that you can prevent them. It’ll also give you useful advice about reporting food frau...
Food Safety and Cross Contamination
Whether you work in manufacturing, distribution, retail, or hospitality, preventing cross contamination is vital. This course will explain the 4 types of cross contamination, and the most likely places they’ll happen along the supply chain. And by using ...
Food Safety Management Systems
If you work in food production and distribution, hospitality, or retail, the systems you use need to keep food safe to eat. This course looks at food safety management systems, including why and where they are needed. It’ll also give you useful advice ab...
Asbestos Hazard Management
As leaders, managers, and health-and-safety managers, it’s your responsibility to make sure asbestos exposure risks are minimized. This course will examine the health risks of asbestos exposure, how to assess the danger, and how to put in place safety pr...
Forklift Truck Safety
If the company you work for uses any kind of lift truck, then OSHA standards must be followed. As a leader, manager, or health & safety manager, you have to make sure that happens. This course will explore the minimum basic training that employees need t...
Basic Respiratory Protection
Making sure your employees can breathe freely, whatever job they’re undertaking, is vital for protecting them from serious harm. For managers, leaders, and H&S personnel, this course will explain the OSHA regulations surrounding respiratory equipment, an...
Confined Spaces
If you’re a leader, manager, or the person responsible for health and safety, you need to make sure employees are protected from the potential risks of confined spaces. This course will look at the definitions of “confined spaces” and when permits are re...
Trenching and Excavation
If you work in trenches and/or excavations as part of your job, this is the course for you. You’ll get an understanding of OSHA excavation standards and how they protect you. You’ll understand how to recognize and assess hazards, and follow specific guid...
Cold Stress
Employers have a responsibility to maintain the health and well-being of their employees. And when it comes to winter weather, that means making sure employees don’t get too cold. For leaders, managers, and health & safety personnel, this course will exp...
Email Etiquette
Whatever stage you’re at in your career, implementing good email etiquette will allow you to make the best possible impression on existing business contacts, potential employers, and customers. This course will help ensure that your e-correspondence refl...
Designing and the Law
Understanding the laws surrounding design is important, not only for avoiding potential consequences but for protecting your own work, too. The more you know, the more you can use the law to your advantage. This course provides you with an overview of th...
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Prep For (Job) Success - New Workforce Resource Downtown!
Prep for Success — Launching Oct 21! Central Presbyterian Church will open every Tuesday, 9–11 a.m., to support our unhoused neighbors with workforce readiness, job connections, and training. We’re offering one-on-one support to help folks get back o...
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Health Stability Participation Bonus
If you are taking prescribed meds you can auto-enroll in this program and fill a form daily at the resource link. It's three simple questions daily proven to help. (Rate how are you feeling, rate how are you acting, and did you take your meds.) You get a...
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Introduction to Excel - Advanced Formulas
From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of the Microsoft Excel application use the same interface, ...
Introduction to Excel - Pivot Tables
From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...
Introduction to Excel - VLOOKUP Function
From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...
Introduction to Excel - Conditional Formatting
From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...
Introduction to Excel - Data Tools
From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...
Introduction to Excel - Review and Comment
From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...
Design and Accessibility
Understanding how to make designs accessible is essential for them to effectively reach all audiences, regardless of their needs. The more accessible your design, the more people will be able to engage with it. This course provides you with an overview o...
Web Design Basics
Understanding the basics of web design is essential for building an effective and responsive website. The better the design, the more people will want to visit – and stay. This course provides you with an overview of the basics of web design, including b...
Introduction to Excel - Basic Navigation (Part 3)
From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...
The Power of Networking
Whether you’re a business owner, manager, or in charge of marketing, networking is a powerful way of putting your business out there. But, like any other tool, if you don’t use it right, things could go very wrong. Getting the balance of power just right...
The Role of Partnerships
Whether your business is big or small, partnerships can be a great way to promote your brand and pool marketing plans, cutting down on your costs as you go. The information in this course will help you choose and close a partnership deal that’s right for...
The Power of Social Media
Whether you run a small business or a huge corporation, social media is a vital part of your marketing. Having an ineffective social media presence, or not having one at all, could be very bad for your business. This course will guide you through setting...
What is Digital Transformation?
A willingness to adapt is a key component of success, which means digital transformation is essential for every business. Whether you’re a business owner or you simply want to improve efficiency in your workplace, this course will increase your understan...
Why Do You Need a Digital Culture?
Whether you’re a new hire or you’ve been with a business for years, you can benefit greatly from a strong digital culture. This course will show you how a workplace that embraces changes in technology can help you feel empowered, more productive, and hap...
The Four Types of Digital Transformation
No matter what your role is within a business, digital transformation will affect the way you work, so it helps to know what the process involves. By taking this course, you’ll learn about the 4 types of digital transformation, what they involve, and how...
What is a Digital Transformation Strategy?
Tech is a vital component of any modern business, so it’s essential to keep up with the pace of digital transformation. Unfortunately, developing an incorrect Digital Transformation Strategy can be worse than doing nothing at all. This course will help y...
The Impact of Training on Digital Change
Digital transformation initiatives can take large amounts of time and money, so it’s vital to get the best results from such investments. This course provides tips that will help any organization or individual seeking to improve and update their use of w...
Leading a Digital Transformation
Anyone who needs to lead a digital transformation will benefit from taking this course. You’ll learn how best to communicate the transformation, how to increase digital capabilities, and how to help your co-workers embrace new ways of working.
Is Digital Transformation Just Change?
Anyone who is about to go through a digital transformation will benefit from taking this course. You’ll learn the difference between change and digital transformation, how blurring these terms can lead to problems, and the benefits of a digital transform...
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Client Referral Bonus
Awarded when you come in person with a brand new eligible client to us. Limit 2 per week.
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Brand Ambassadors
Society demands that everything be accessible, recognizable, and relatable. If you’re in business, using a brand ambassador can help you achieve all of these, as long as you get it right! This course will help you discover how to use a brand ambassador t...
Hand and Power Tools
If it’s your responsibility to protect employees from the dangers of hand and power tools, this course is perfect. You’ll find out how to assess and reduce the risk of using hand and power tools. And you’ll also get advice on creating and implementing a ...
Incident Investigation
Incidents must be correctly investigated to maintain safety and enable improvements. If you’re a leader, manager, or health and safety manager, this course is for you. It’ll explain your responsibilities for incident investigation, and take an in-depth l...
Driver Safety
Traffic accidents can have a devastating impact on families and businesses, both emotionally and financially. So, it’s vital that employers encourage safe driving. For leaders, managers, and health & safety personnel, this course will explore employer re...
Celebrating Differences and Diversity
Having differences and diversity in the workplace is desirable, but not always easy. Different mindsets mean different expectations – so pleasing everyone is no easy task. If you’re a manager, team leader, or just want to brush up on your teamwork skills...
Roles and Responsibilities
When all employees understand what’s expected of them and what specific tasks they’re responsible for, then teamwork and communication become much more efficient. This short course is ideal for managers or team leads. You’ll learn the huge advantages of ...
Electrical Safety
As a leader, manager, or person in charge of health and safety, it’s your job to protect your employees from harm while they’re at work. This course will explore common workplace electrical hazards and their potential consequences, as well as looking at ...
The Power of Teamworking
Whatever your role and wherever you work, making sure you can work in a team is essential. This course will teach you about the benefits of teamwork, look into some barriers, and discuss essential skills you’ll need to become a more successful team worke...
Ladder Safety
As a leader, manager, or Health and Safety manager, you have a duty to provide the correct equipment to protect employees from harm. This course will show you how to decide when ladders are needed, and which ladders are appropriate. It’ll also look at be...
Know Your Customers
If you run a business or deal with customers in any way and want to ensure a successful sale or keep them coming back for more, you need to offer the service or product that best suits them. This course will show you how analyzing a range of factors and ...
Show, Don't Tell
In a world where consumers are savvier, using “Show, don’t tell” will keep you ahead of the game. If you’re a business owner or marketing manager, this course offers useful tips on mastering the art of subtle persuasion, by showing customers you understa...
Digital Disruption
Thanks to digital transformation, the workplace is an ever-changing landscape. It’s a people-oriented process, meaning all employees are at the heart of change in the workplace. By taking this course, you’ll learn why digital disruption brings positive c...
Do Your Research (Brand and Product)
Whether you’re starting a business or are in business already, and whatever your company does, effective market research is a vital part of moving forward. This course will help you discover easy ways to grow your business using the power of effective ma...
Building Workplace Relationships
Strong workplace relationships are vital for effective collaboration and self-development. This course will show you the positive effects of good professional relationships and what behaviors contribute to building them. You’ll also learn how to redirect...
Persuasion
To communicate effectively with others in a variety of settings you’ve got to develop persuasive communication skills. This course will help you understand the fundamentals of persuasion and provide you with techniques to help you get your views and mess...
Probation Periods: what are they good for?
Effective probation periods are essential for making sure your new hires have what it takes to succeed. So if you’re a manager heading up recruitment, this course is for you. You'll learn how probation periods identify all kinds of strengths and weakness...
Strategic Thinking
Successful strategic thinking allows you to have an enormous impact on the business’s trajectory. This course is for those in senior positions who need to plan, assess, and reroute if necessary to ensure they meet business goals. You’ll learn about the m...
Educating Customers
Customer education has a direct impact on customer success. Through identifying the client’s goals and needs, delivering personalized education, and cultivating a proactive relationship, customer-success teams can drive satisfaction rates and maximize op...
Copywriting Essentials
Copywriting is one of the most fundamental parts of marketing and advertising. It starts with a content plan, and it provides the bedrock for all good campaigns. As someone who works in marketing, your copy should make the audience feel, think, or respon...
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Career Planning
Effective planning is a worthwhile investment to ensure that you reach your full potential and develop a rewarding, fulfilling career. This course is suitable for professionals of all ages, at any stage of their career. It will help you to understand the...
The Psychology of Learning
Whatever job you do, you’ll be learning new skills all the time, and you may even need to teach others new skills. Therefore, understanding the psychology of learning is useful. This course will look at what the psychology of learning is, the different t...
The Power of Networking
Whether you’re a business owner, manager, or in charge of marketing, networking is a powerful way of putting your business out there. But, like any other tool, if you don’t use it right, things could go very wrong. Getting the balance of power just right...
Being Brave
Whether you’re a CEO, manager, or team leader, being brave at work is an essential leadership skill. From speaking out when there’s a problem to making tough decisions, showing bravery will help your team develop respect and loyalty, leading to improved ...
Sales Listening Skills
Everyone should brush up on their listening skills, but especially if you’re working in sales and you want to close that deal. Listening effectively allows you to better understand customers' problems, so you can solve them. This course will teach you ho...
Learning Culture in the Workplace
No matter what your industry, there’s no doubt that your employees, your organization, and, ultimately, your bottom line would benefit from a culture in which employees are constantly learning new things, seeking out new opportunities, and developing new...
Learning and Employee Engagement
This course is for leaders of all levels who want to achieve a strong learning and engagement environment. Employees who are engaged go above and beyond to provide better experiences to clients and co-workers. In turn, this can benefit your organization'...
Using Humor
If you are a leader who wants to get the most out of your team, then using humor is a great way to positively engage with them. Result? Happy, hard-working employees who look up to you as the great leader you are. Learn some techniques and how to use the...
The Power of Microlearning
Microlearning is effective for challenging short attention spans, and the best way to learn about it is… you guessed it, in a microlearning course! For managers or persons responsible for training, this course will give you a greater understanding of ...
Defining Learning Objectives
Learning objectives are essential for giving direction and purpose to learners as well as helping you assess their work. If you’re a manager or person responsible for training, this course will explain to you what learning objectives are, discuss their b...
Communicating Change Effectively
Poor communication can create confusion and skepticism about change, so it’s important to give your team clear messages. Your tone, timing, and delivery can all impact the clarity of your communication. You’ll need to tailor your messages to suit differe...
Navigating Change at Work
Everyone can benefit from learning how to take a proactive approach to organizational changes. This course will show you how to keep a positive mindset. It’ll introduce you to the Circle of Control framework, which will help you manage your reactions. An...
Constructive Peer Feedback
When colleagues support each other’s performance and growth, it strengthens collaboration and collective responsibility. That’s why everyone can benefit from learning more about providing constructive peer feedback. This course will show you why it’s so ...
ChatGPT and Creating Content Part 1
ChatGPT can be used by pretty much anyone in any role to create and review written content. But, if you don’t approach it in the right way, the outcome may not be appropriate or sufficient. This course is for anyone interested in using ChatGPT to help wr...
ChatGPT and Creating Content Part 2
ChatGPT can be used by pretty much anyone in any role to help them with a wide variety of tasks. But not everyone knows how to get the best out of it. This course is for anyone interested in using ChatGPT to help them create presentations, generate image...
AI for Accessibility
This course is for UX designers, learning designers, digital-content creators, and marketing professionals who want to improve the accessibility of their content. It’ll show you how ChatGPT can assist with access to digital content and help you recognize...
Generative AI: A Tools Walkthrough
For all workplaces, generative AI opens doors to exciting possibilities and having the AI know-how will develop your efficiency and innovation. The tech is here to help if you are up to speed on how to use it. With this course you’ll develop an understan...
AI and Workplace Automation
This course will help managers and leaders looking to streamline processes using AI automation. It’ll examine task-level AI automation and role-level AI transformation, and how to choose the AI automation that’ll best fit your teams. It will also give yo...
Boost Your Productivity with AI
If you’re looking for ways to be more productive at work, this course is for you. Whatever industry or role you work in, there are AI tools to help streamline your workflow. In this course, you’ll learn how to safely use AI tools and techniques to increa...
Understanding the Change Curve
To lead team members successfully through change, you need to give them the right support. This course will help you understand common response patterns to workplace change. You’ll learn about techniques you can use to support team members at different s...
Employee Engagement
Although the responsibility of measuring employee engagement has been given to the HR team, the truth is, to truly find out how engaged the workforce is, the responsibility should be shared. Senior leaders and direct managers should consider taking this ...
First Impressions
Following a few simple steps will ensure that those crucial first 30 seconds are positive and constructive. This course is suitable for many professionals, including permanent and freelance workers, and those currently seeking or starting a new job. It w...
Growth Mindset
This course is ideal if you’re an experienced employee who wants to manage your growth mindset and work on your personal goals. You’ll learn about the main features of a growth mindset, and find out how to develop this mindset in yourself and encourage i...
What is a digital detox?
Anyone who feels they need a bit of a break from their tech will benefit from taking this course. You’ll learn exactly what the term “digital detox” means and discover some useful tips for doing your own digital detox.
How to Do a Digital Detox
If you want to limit your screen time and establish healthier boundaries with technology, then this course is for you. A digital detox can help you reduce your stress levels while encouraging you to be more present in your daily life. This course will ex...
Conflict Management Using EQ
Conflict always involves emotions, so improving your awareness of your own and others’ emotional triggers means you can effectively manage tensions and disputes. Suitable for everyone, this course will show you why using EQ can help to prevent conflicts ...
The Sales Pitch
Whether you work in sales or marketing, this course is designed to be of significant interest to salespeople who want to give their pitching technique a real boost. It offers tips and advice to help you hone your pitching skills, so you can make your pro...
Questioning Skills
If you work in sales, at any level, being able to ask the right questions is vital to identifying what your client needs. But pitching these questions incorrectly can be a deal breaker. This course will guide you through a variety of questioning techniqu...
Emotional Intelligence for Sales Success
As a salesperson, sales manager, or executive, understanding how EQ plays a role in your sales is a useful skill to learn. Take this course to add to your skills toolbox – you’ll understand your customers and yourself better, which can result in increase...
Resilience in Sales
This course will help anyone in a sales role to improve their resilience and deal with rejection. This will also help improve your mental well-being, so you’re able to let go of the negative forces you can’t control.
Dealing with Uncertainty
Innovation is what drives business forward and allows for growth. But without overcoming uncertainty, innovation can’t happen. If you’re a leader, manager, or business owner, then this course is for you. It will provide guidance and practical tips to hel...
Emotional and Cultural Intelligence
For leaders, using and modeling good EQ and CQ skills is an essential part of keeping your team on track. If you’re new to leadership or more experienced but want to refresh, this course will help. It will explain what emotional and cultural intelligence...
Communicating Openly
Organizations that value transparency over secrets have employees with greater job satisfaction, which in turn results in higher performance levels and productivity. Whatever your role, this short course will help you understand the advantages of communi...
Emotional Intelligence: Empathy
Anyone who wants to improve their emotional intelligence will benefit from taking this course. It’ll show you what empathy is and how it can benefit you in the workplace. You’ll also identify barriers to being empathetic, and learn strategies to practice...
Emotional Intelligence: Motivation
Anyone who wants to improve their motivation will benefit from taking this course. You’ll learn what motivation is, the advantages of getting into a state of flow, and to set some goals and challenges to improve your motivation.
Embracing Risk and Uncertainty
Everyone can benefit from taking responsible risks in life, and embracing the uncertainty that life throws at you. Not only will it improve your career and personal life, but it can also lead you down new paths and allow you to be more decisive in your a...
Building Emotionally Intelligent Teams
Suitable for leaders and employees, this course will show you why developing EQ in teams leads to enhanced collaboration and motivation.
Assertive Communication
Whether you’re a leader or a team member, you can enhance your career prospects with assertive communication. No matter what industry you’re in, this course will help you to navigate any situation successfully by helping you to speak respectfully and ass...
Bloodborne Pathogens
As a leader, manager, or health and safety manager, it’s your job to make sure you have procedures in place that follow OSHA regulations. This course will explore what bloodborne pathogens are, who’s likely to be at risk, and how you can plan before and ...
Occupational Noise Exposure
This course is aimed at employers. It lays out OSHA’s regulations for occupational noise exposure, so you know exactly what measures you need to take to prevent excessive exposure to noise and keep your workers safe.
What is HIPAA compliance?
Violating HIPAA laws is serious, and can see organizations and individuals getting large fines, or even jail terms. So, it’s vital to understand HIPAA compliance. If you work in healthcare, this course will show you the basics of HIPAA compliance, so you...
Protected Health Information
In healthcare, looking after people’s information is as important as looking after people, and it’s everybody’s responsibility. This course is ideal for all healthcare workers. It’ll examine Protected Health Information and why it’s important to handle i...
What are the HIPAA rules?
Everyone who works in healthcare, or any healthcare-associated business, needs to be aware of the HIPAA rules, so they can make sure they’re followed. This course is ideal for all healthcare workers and healthcare professionals. It’ll introduce you to th...
Introduction to the HIPAA revenue cycle
Everyone working in healthcare in the USA needs to be aware of how healthcare revenue works, because even a small mistake in the process can derail things. This course is for all healthcare workers and clinicians. It’ll explain the HIPAA Revenue Cycle, t...
Common HIPAA Privacy Violations in the Workplace
Wherever you work in healthcare, you're responsible for upholding HIPAA privacy laws. And violations can be costly, both for employers and employees. So, understanding what’s classed as a violation is crucial. For any healthcare worker, this course can h...
Patient Rights
Wherever you work in healthcare, you need to be an advocate for the people you’re looking after, and stay HIPAA compliant. And that’s why it’s vital to understand what you can and can’t do, regarding the rights of patients. This course will identify the ...
The HIPAA Privacy Rule
Making sure patients’ Protected Health Information (PHI) stays protected at all times is part of your job. To do this effectively, you need a good understanding of the Privacy Rule and how it applies to the job that you do. This course will take an in-de...
The HIPAA Security Rule
If you’re a manager in a healthcare setting, it’s your responsibility to make sure your workplace remains HIPAA compliant. This course will help you understand the Security Rule, Risk Analysis and Management, and the safeguards you’ll need to stay compli...
Being a HIPAA-Compliant Employee
If you work in healthcare, you have a responsibility to work in a way that complies with HIPAA. This course will look at how the HIPAA regulations transfer into your everyday tasks. You’ll learn how to approach different situations to help you follow the...
HIPAA and Cybersecurity
If you work in a HIPAA-covered entity, you must take steps to keep ePHI protected. This course will explain the cyberthreats that PHI can face, as well as the problems social media can cause to HIPAA compliance. And by following the advice in this course...
Active Shooter
Anyone managing an organization that is at risk of an active-shooter incident will benefit from knowing the risks involved and how to implement a mitigating strategy. This course will show you how.
Virtual Meeting Etiquette
Virtual meetings are an essential part of hybrid working, and following proper etiquette in them is vital. This course will help you prepare for virtual meetings and explain how to communicate effectively in them. It’ll also give you some best-practice a...
First Aid: CPR
While full CPR training requires physical practice, anyone can administer CPR in an emergency. This course will be useful for anyone who wants an understanding of the basics of emergency CPR, and will help you prepare for more in-depth and hands-on OSHA ...
PPE (Personal Protective Equipment)
This course is aimed at workers across all industries. You’ll learn when, why, and what type of PPE is needed to ensure your safety in different circumstances. You’ll also gain an understanding of what further training you need depending on the kind of P...
OSHA Severe Injury Reporting and Record Keeping
This course is aimed at employers within companies of 10 employees or more. You’ll learn which injuries and illnesses you’re expected to report, how to maintain and share records in line with requirements, and what else you need to do in case of severe i...
The Dangers of Working in the Heat
Heat illness can affect anyone, regardless of age or physical health. This course will suit anyone that works in heat, both outdoors and indoors. You’ll learn how and when you’re most at risk from the heat, what heat illness looks like, and how to keep y...
Chemical Hazards and Toxic Substances
This course is for employers in workplaces that handle chemical and other toxic substances. You’ll learn what OSHA requires of you as an employer, including identifying the hazards, communicating them to your workers, and doing everything in your control...
Active Listening at Work
Good communication is essential in any workplace. If you need to improve your active listening skills, this course can help. You’ll learn about active listening, why it’s so important, and typical barriers to using this skill. The course will also show y...
Handling Tough Conversations at Work (Employee version)
Everyone has to face challenging conversations in the workplace sometimes. From providing feedback to setting boundaries, this course will help you proceed with confidence. It’ll show you how to prepare for tough interactions and keep the exchange respec...
Sexual Harassment - Employee Version
Unfortunately, anyone can be a victim of sexual harassment in the workplace. This course is for employees and will introduce you to the different behaviors that are defined as sexual harassment. You’ll learn how to respond to incidents in your workplace....
Initiating a Project
Project management may seem like a complicated way to reach a target, but careful planning to take a project through its life cycle helps streamline tasks. This makes the process more efficient and less likely to hit bumps along the way. Whether you’re a...
Planning a Project
Embarking on a new project can be daunting, and getting the planning stage wrong could spell disaster. For those new to project management, or project managers looking to streamline their processes, this course will guide you through the planning phase. ...
Executing a Project
In this phase, you need to keep all the plates spinning and balanced at once, making sure all tasks are under control and following the plan. If you’re new to business or project management, or simply want to improve your project execution skills, you sh...
Monitoring a Project
Wherever you are in the life cycle of a project, monitoring is the only way of knowing what’s going on and who’s responsible. It identifies where improvements can be made and reveals challenges and hurdles. You might be a seasoned project manager or a no...
Closing a Project
Getting a project to this stage is hard work, so jeopardizing all the valuable time and resources used by not closing it correctly would be neglectful. Seasoned project managers and those new to project management will benefit from taking this course. It...
Agile in Practice
Every organization, team member, and project is different. Project managers must be equipped with the right tools to adapt to any given environment. The Agile methodology offers the benefits of freedom and adaptability. It’s ideally suited to environment...
Kanban in Practice
With a toolkit of project management methodologies at their disposal, project managers can choose which one is most suitable for their project. The Kanban methodology can help you to visualize work, limit work in progress, optimize flow, and identify are...
Scrum in Practice
Every project is different, and when it comes to project management, there are many different methodologies that can be used. With the Scrum method, while the “product owner” is responsible for the overall vision, the responsibility to self-organize and ...
Waterfall in Practice
Every organization, team member, and project is different. Project managers must be equipped with the right tools to adapt to any given environment. The Waterfall methodology works especially well for projects with fixed requirements and whenever process...
Choosing the Right Project Methodology
Managing projects is all about crafting processes which work best for a particular project. If a project manager is equipped with the right tools, and is able to implement or combine different methodologies, they can be more effective in their role. This...
Time Management
If you and your team aren’t working wisely, it could be costing your business time and money. This course is for any professional who wants to better understand the ways time management can enhance your work ethic - leading to a happier and more producti...
Avoiding Distractions
If you’re finding your concentration sliced up by constant interruptions, or you always seem to leave one task in the middle in order to deal with another, you’ll benefit from this course. You’ll learn why it’s so easy to become distracted and how to red...
Driving and Using Your Phone
It’s simple, really. You don’t want to be another statistic. While the work meeting or arriving on time is important, staying safe when you’re behind the wheel is vital. This course will help by giving you information and advice on alternatives to using ...
Staying Motivated
If you find it hard to get started, or feel your enthusiasm flagging in the middle of a project, revisiting your motivation to find out if it’s strong enough, or even if it’s the right kind, can revitalize your drive. This course will help you get starte...
Working Under Pressure
You may have found yourself choking when the pressure’s on, or regularly entering situations in which the final stages of a project become a scramble to the finish. This course will guide you through better strategies to prepare and valuable techniques t...
The Importance of Planning
If you have goals to meet but can’t quite see the way forward, an effective plan will help make the journey smoother and more achievable. This course will help explain the importance of planning, its benefits, and the techniques you can use to help creat...
Being Punctual
Being punctual is an important aspect of professional life, regardless of your industry. It can increase credibility and even enhance productivity for you and your team. This course is for any professional who wants to better understand the ways punctual...
Maintaining Healthy Business Relationships
If you want to move forward in your career, having and maintaining healthy business relationships is a great start. You’ll need to understand the different kinds of business relationships that there are. And to maintain those relationships once you have ...
Multitasking and Being Organized
Organization skills are some of the most important transferable job skills an employee can acquire. This course is for any professional looking to better manage their time and ability to balance multiple tasks. This course will arm you with the knowledge...
Prioritizing Prospects
In sales, time is precious. Spending too much time on leads that are going nowhere could be costly. Whether you’re new to sales or a seasoned pro wanting to refresh your skills, this course is for you. It will show you the benefits of prioritizing prospe...
Learning Styles
Whether you’re an employee struggling to make new skills stick or a trainer wanting to refresh your style, this course will help. It will teach you about different learning styles and the range of theories for and against their use, how to identify your ...
Handling Disciplinaries
Undertaking disciplinary procedures can be delicate and awkward, so maintaining a professional stance is vital. Managers and HR managers conducting a disciplinary procedure for the first time or wanting to refresh their knowledge will benefit from this c...
Current vs. Future State Mapping
If you want to create a culture change road map, then it’s important to identify the current and desired company culture. So it’s important that those within HR and L&D teams, as well as people managers, undertake current and future state mapping. During...
The Importance of Training
Creating an environment of continual learning will not only benefit morale but will streamline working methods, boosting productivity and cutting long-term costs to improve your whole business. So, if you’re a leader or HR manager, this course is for you...
What is EQ?
Anyone who wants to improve their emotional intelligence will benefit from taking this course. You’ll learn what emotional intelligence is, the benefits of improved EQ, and some reflection skills to help you discover your own EQ.
Creativity and EQ
The understanding and regulation of emotions positively impacts your ability to be creative and innovative at work. This course, suitable for leaders and employees, will help you understand why and give you advice on how to improve your EQ.
Improving your EQ
The ability to recognize when a colleague is feeling angry or upset is a crucial skill. Suitable for everyone, this course will show you why improving your EQ results in greater job satisfaction and happiness.
Collaboration and Developing EQ in Teams
Suitable for leaders and employees, this course will show you why developing EQ in teams leads to enhanced collaboration and motivation.
Your Personal Brand Story
This course is for anyone interested in developing their own brand. It’ll help you to think about what matters to you and how you want to be perceived by others. You’ll also discover useful tools and techniques that’ll let you pull your unique skills and...
How do I write a cover letter?
This course is for anyone who wants to learn how to write a cover letter. Being able to write a cover letter is a great skill to have when applying for a job. During this course you’ll learn not only how to structure a great cover letter, but how to make...
OSHA Worker Rights and Protection
This course is aimed at all workers within the private sector, and public sector workers who are protected by OSHA regulations. This course will show you the fundamentals of your rights in occupational safety. You’ll also learn what to do if you feel con...
Food Safety and Cross Contamination
Whether you work in manufacturing, distribution, retail, or hospitality, preventing cross contamination is vital. This course will explain the 4 types of cross contamination, and the most likely places they’ll happen along the supply chain. And by using ...
Food Allergy Awareness
If you work in food production, distribution, retail, or food service, you need to know how to minimize food allergy risks. This course looks at allergens, the reactions they can cause, and how food must be labeled and handled to comply with regulations....
Food Safety Management Systems
If you work in food production and distribution, hospitality, or retail, the systems you use need to keep food safe to eat. This course looks at food safety management systems, including why and where they are needed. It’ll also give you useful advice ab...
Food Safety - The Last Mile
If you work with food, this course is ideal. It’s your responsibility to maintain food’s safety and hygiene along its journey. This course will explore how food can become contaminated within the “last mile”, and why “last-mile” food safety is vital. And...
Understanding Customer Types (Personas)
Anyone working in an organization that serves customers will benefit from understanding what customer personas are. Knowing who your customers are, and what they want, will help you to meet their needs. This leads to a more satisfying experience for cust...
Anticipating Customers' Needs
Everyone working for a brand or organization has a part to play in making sure each customer’s journey is a positive one. This course will make sure you’re up to speed with how to anticipate your customers’ needs and why it’s important.
Customer Service and Cultural Awareness
Good customer service should navigate cultural differences and complexities to ensure all customers receive the same high-quality care. This course, suitable for anyone in senior customer-service roles or customer-account managers, will help you to avoid...
Maintaining Customer Service Across Channels of Communication
It’s essential to create a good customer experience on any channel. This course is for anyone who needs to communicate with customers through multiple channels. You’ll learn about different types of customer-service channels, look at how customer service...
Managing Customer Expectations
Managing customer expectations is a key part of any customer-service role. During this course you’ll find out what kinds of expectations customers may have, and how these can be influenced. You’ll also learn tips on how to manage customer expectations an...
Different Types of Interactions
Whether you’re a customer service leader or working on the front line, you have the power to shape customer interactions. Matching your interactions to the customers’ needs can help bring about more positive outcomes. In this course, you’ll learn about k...
Customer Service Mindset
Customer service is all about helping people. To best achieve that you need the right kind of mindset. This course is suitable for those in senior customer-service roles and customer account managers. It’ll help you better understand the customer-service...
Customer Service Teamwork and Collaboration
Collaboration may not seem like an obvious part of customer service, but it’s a very useful tool to ensure customers are dealt with efficiently and effectively. Suitable for those in customer success roles, you’ll learn how to collaborate with others wit...
Empowering Customer Service
This course is great for anyone who wants to improve the customer service experience and empower customer service employees. You’ll learn what is meant by empowering customer service, find out the benefits of having empowered employees, and explore strat...
Going beyond Customer Service
Going beyond regular customer service delights customers. If you want to deliver outstanding customer service, this course is for you. It’ll show you the customer-service life cycle, and the potential weaknesses to be aware of in high-touch customer serv...
Managing Anxiety
If you’re someone who has persistent feelings of dread or apprehension, then this is the course for you. Managing your anxiety will help you reduce the negative effect it can have on your overall well-being. This course will help you identify what anxiet...
The First 30-60-90 Days
Getting promoted is a big deal; you’ve worked so hard to get it! Obviously, you’ll want to impress in your new job and make an impact in those initial weeks and months. The first 30, 60, and 90 days in a new position are critical. It’s within this 3-mont...
Managing Your Priorities
When you’re in a senior position and have lots of responsibilities, you need to understand how to manage your priorities. This course is suitable for all team leaders and managers, to help you make best use of your time. In this course, you’ll explore th...
Social Connections
The kind of relationships you have in your life affect your overall well-being. If you’re interested in learning more, this course is for you. You’ll find out how your relationships can have an impact on your health and learn how to tell what’s healthy w...
Authentic Positivity
If you want to maintain a positive attitude while staying true to your values and beliefs, this course is for you. It’s vital to live authentically to improve your well-being and gain respect from others. This course will help you understand what authent...
Health Literacy
To stay healthy and deal with health problems, we need to understand information. This course is for anyone who wants to make informed decisions that champion their health needs. You’ll find out why understanding your health is so important, use recommen...
Creative Expression and Well-being
If you want to develop a positive outlet for coping with your emotions, then this course is for you. It'll help you find healthy ways to process your emotions and use creative activities to positively impact your mental health. This course will teach you...
Managing Life Transitions
If you sometimes have trouble adjusting to changes in life, this course is for you. Planning for transitions you know are coming helps you handle them better when they eventually happen. This course will show you the different kinds of transitions in lif...
Environmental Well-being
If you want to understand how your environment can affect you, both mentally and physically, this course is for you. It’ll explain how sustainability is linked to your mental health. And you’ll learn some great tips to help you connect with the world aro...
The Benefits of Volunteering
Volunteering can create a range of personal, social, and community benefits. If you’re eager to contribute to causes that you care about while supporting your community, then this is the course for you. It’ll help you identify the various types of volunt...
Monthly Bus Pass
ChatGPT: Personal Development and Growing Your Career
Anyone with ChatGPT can use it to help them improve their career and any personal skills that are useful at work. This course is for anyone who wants to improve personal skills that’ll help them in their personal and work life. To get the most out of thi...
Harnessing the Power of AI
These days, we’ll all encounter AI to a greater or lesser degree. So, this course is for everyone. It’ll help you understand the potential of artificial intelligence, key areas where AI is being used, and ways it could be used in the future.
The Beginner's Guide to Using ChatGPT
ChatGPT is becoming ever-more popular in the workplace, with a wide variety of roles in a range of different industries finding use for it. This course is for anyone interested in learning about ChatGPT, and getting started in using the tool in their own...
ChatGPT and Translations
ChatGPT can be used by pretty much anyone in any role who may come across or need to create any communication or content in another language. This course is for anyone interested in using ChatGPT to help them do this, but also to decide when it is and is...
Building Chatbots with ChatGPT
This course is for senior managers and leadership teams who are considering implementing an AI-powered chatbot for the organization they’re part of. It’ll help you figure out which type of chatbot will suit your needs best, show you how to create one usi...
ChatGPT and Customer Support
Working in customer-support roles can come with a lot of pressure to get things done efficiently, both from the company and the customer. Tools like ChatGPT can help with this, by improving both the speed at which things are done, and the quality of the ...
Troubleshooting and Debugging with ChatGPT
When working with code, debugging and troubleshooting can be a time-consuming process. But it doesn’t need to be, because tools like ChatGPT can be used to do this for you. This course is for programmers and software developers who want to streamline the...
Introduction to Excel - Basic Navigation (Part 1)
From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of the Microsoft Excel application use the same interface, ...
Introduction to Excel - Basic Navigation (Part 2)
From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...
Introduction to Excel - Data Visualization
From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may hav...
Overcoming Creative Blocks
No matter what industry you work in, at some point, all creatives come up against creative blocks. Being able to recognize these barriers and having the tools to overcome them is important. In this course you’ll learn about the signs of creative blocks a...
Ideation and Generating Concepts
In every industry, ideation and generating concepts can help individuals and teams come up with fresh ideas and new ways of overcoming challenges. In this course you’ll learn about ideation exercises, some top tips for reframing problems, and how to use ...
Creating Content for Impact
Content creation is a large part of how individuals, companies, and organizations now reach their audience and communicate their message. In this course you’ll learn how to develop a content plan, and the steps needed for writing impactful content. You’l...
Using Visual Communication to Get Your Point Across
Whether you work alone or as part of a large organization, visual communication can help you define who you are and help you get your message across. In this course you’ll learn some visual-communication strategies, how to use visuals to communicate with...
User-Centered Design
No matter what industry you work in, integrating user experience from day 1 is an important part of the creative process. In this course you’ll learn how to recognize the elements that make up effective user-centered design. You’ll also learn how to appl...
Team Creativity and Collaboration
Every industry has been affected by the recent shake-up of working patterns. If you’re in a leadership position, it’s up to you to adapt, so that creativity and collaboration are still priorities. In this course you’ll learn how to use tools to integrate...
Ethics and Creativity
Every creative needs an understanding of what’s acceptable and unacceptable when it comes to ethics and creativity. Being aware of the effect your work could have can help you avoid causing unnecessary harm to others. In this course you’ll learn about th...
Creativity and Problem-Solving
Whatever industry you’re in, everyone can benefit from flipping the problem-solving, problem-finding equation. In this course you’ll learn about the relationship between creativity and problem-solving. You’ll also learn how to promote a shift from proble...
The Future of Creativity
Whatever industry you’re in, AI will already be starting to have an impact. Creatives are at a crossroads, and it’s time to decide how you’ll adapt and work alongside AI. In this course you’ll learn what Artificial Intelligence is in the context of creat...
Wether Forecaster
Creative Thinking Techniques
Whatever industry you’re in, if you’re seeking new ways to liven up your creative thinking, then this is the course for you. In this course you’ll learn about indicators for creative thinking. You’ll also find out how to implement creative-thinking techn...
$25 HEB Gift Card
$40 CapMetro Value Card
Why should I put savings aside?
To be able to maximize your savings, you need to understand what to do first. This course is for everyone and is aimed at equipping you with the knowledge to take the initial steps on your financial journey. You’ll find out the different ways to save, to...
What are the basics of investing?
This course is for anyone who wants to start investing money but doesn’t know where to start. It aims to help you understand the main types of investments, along with the general dos and don’ts to help you check off the basics.
Why should I have insurance?
This course is for everyone who wants to know more about the need for insurance and to make sure they’re prepared, just in case something unexpected does happen. It’ll help you understand the key reasons for having insurance in the first place, and give ...
What are the basics of nutrition?
This course is for anyone who wants to understand the basics of nutrition. Being able to identify which foods are included in each of the core food groups is an essential skill for anyone wanting to maintain a well-nourished body and mind by creating and...
How do I budget properly?
Budgeting is a key life skill that anyone can achieve. This course will provide tips and tricks, so you can create a realistic plan for your day-to-day finances. It’ll enable you to take control of your money, and will help you to stay on target, so you ...
What do I look for when buying a car?
To get the best deal at the dealership, you need to know what you want and what to watch out for. This course is for anyone who wants to understand the car-buying process. You’ll learn how to figure out which features matter most to you. And you’ll disco...
How do I make a good first impression?
This course is designed for job seekers, professionals, and anyone looking to improve their personal and professional interactions. You’ll learn how your body language can influence people, as well as follow practical tips to ensure you make a positive i...
How do I negotiate the best deal?
Whether you’re asking for a raise, making a purchase, or signing a contract, knowing how to negotiate helps you get what you want – on your terms. This course is for anyone who wants to improve their negotiating skills. You’ll learn how to navigate hard-...
How can I spot fake news?
If, like many people these days, you spend a lot of your time online, this course is for you. You’ll learn what fake news is and why it’s essential to know how to recognize it. Our easy-to-follow tips will help you separate fake news from the real deal, ...
How do I stop smoking?
Preparation is the key to quitting smoking. This course is for anyone who wants to learn more about the different ways to break free of this habit. By finding out the advantages and disadvantages of each method, you’ll be more prepared to succeed.
Growth Mindset
This course is perfect for managers of all levels who are curious about adopting a growth mindset for the good of their teams. Developing a growth mindset will not only help people at work but in relationships and all other aspects of life too!
How to have a Conversation about Mental Health (for Managers)
If you’re a manager or in a leadership position with employees reporting to you, you’ll need to do your part to look after their mental health. This course is designed to give you the tools you need to spot the signs of poor mental health, open a convers...
How to have a Conversation about Mental Health (for Employees)
This course will be helpful to everyone struggling with mental health issues, but to employees in particular. Poor mental health can affect any one of us and occur at any time in life. By taking this course, you’ll gain a better understanding of the help...
Introduction to Pyschological Safety
Everyone deserves to work somewhere they feel safe to share ideas and learn from mistakes. That’s why everyone can benefit from learning more about psychological safety in the workplace. This course will introduce you to the concept. It’ll break down its...
How to Create a Psychologically Safe Workplace
Psychologically safe workplaces allow employees to grow and contribute to the best of their ability. That’s why everyone can benefit from learning more about creating a psychologically safe workplace. This course will help you recognize the importance of...
Introduction to Neurodiversity
Neurodiversity is a natural part of being human. That’s why everyone can benefit from learning more about it. This course will explain what neurodivergence is. It’ll help you recognize some traits associated with common forms of neurodivergence. And it’l...
Neurodiversity Awareness
It’s estimated that more than 15% of us are neurodivergent. That’s why everyone can benefit from increasing their awareness about neurodivergence in the workplace. This course will help you recognize how damaging misconceptions about neurodivergence in t...
Recognizing the Value of a Neurodiverse Workforce
Acknowledging our differences should be about empowering people to reach their full potential at work. That’s why everyone can benefit from learning more about the value of neurodiverse workforces. This course will explain how empowering your neurodiverg...
Building an Inclusive Recruitment Process
Everyone deserves to be treated fairly and respectfully during recruitment. That’s why managers, team leaders, and HR professionals need to learn about creating an inclusive recruitment process. This course will walk you through some of the barriers to p...
Neurodiversity in the Workplace
Inclusive workplaces benefit everyone. That’s why managers, team leaders, and HR professionals need to learn more about neurodiversity in the workplace. This course will help you hold open conversations about reasonable adjustments. It’ll explain the imp...
Manufacturing Technician Program at Skillpoint Alliance
Rechargeable hand warmer
Introduction to Business Emergency Preparedness Planning
If you’re a business leader, this course is for you. It’ll help you recognize what business emergency preparedness planning involves, and why it’s so vital to the smooth running and safety of your business. And, by using the advice in this course, you’ll...
Developing a Contingency Plan
For business leaders, this course will demonstrate why having a good contingency plan is vital. In addition, it’ll explain what makes a contingency plan good. And by using the steps laid out in this course, you’ll be able to develop your own watertight c...
Managing Business Resilience
If you’re a business leader, it’s your job to keep calm and carry on when faced with a crisis, to make sure your company isn’t damaged. This course will demonstrate what’s involved in business resilience management, and why it’s important. And by using t...
Dealing With Business Continuity and Disaster Recovery
If you’re a business leader, you need the ability to deal with disaster recovery. This course looks at putting business continuity into practice in the event of a disaster. And, by using the advice in this course, you’ll be able to identify those in your...
The Incident Manager's Tool Kit
If you’re a business leader, incident management needs to be a big part of your leadership tool kit. This course will explore the skills you’ll need, and the steps to take, to manage incidents effectively. And by using the tips and strategies in this cou...
Testing Business Continuity
If you’re in charge of business continuity, the responsibility of creating an effective plan lies with you. This course will help leaders, managers, and those responsible for business continuity, to understand the need for testing. And by taking this cou...
Integrated Response and Recovery
In an incident situation, you need solid integrated response & recovery plans. For operational leaders, and duty and senior managers, this course can help you develop an understanding of integrated response & recovery. It’ll also look at the types of age...
Dealing with Supply Chain Disruptions
Businesses need to keep moving at all times. Having a good backup plan for your supply chain will help. For managers, leaders, and those involved in the supply chain, this course will explore potential supply chain problem areas. It’ll also help you iden...
Measuring Coaching Performance
As a manager or leader, or anyone who coaches employees, it’s important to measure your coaching performance to benefit your employees and business goals. But a one-size-fits-all approach doesn’t work. You’ll need to establish what works for you, your em...
Introduction to Coaching
Being in charge all the time and fixing problems for employees means they’ll rely on you for instruction and won’t develop the skills to learn for themselves. Whether you’re a manager or trainer, or simply want to coach those around you, this course will...
What is Coding?
This course is for anyone who wants a basic understanding of what coding is. Maybe you’re struggling to understand the types of coding or perhaps you’re just incredibly curious about how the digital world works. Either way, this course will help shed som...
Understanding APIs
This course is for anyone who is interested in a basic understanding of APIs and how they work. You could be an amateur programmer who is taking their 1st steps, a seasoned professional who would like a mini refresher course, or just someone who loves to...
HTML Development for Everyone
Whether a newcomer to IT, an enthusiastic amateur, or someone who needs a quick knowledge top-up, this course is for anyone who wants to better understand HTML. If the concept of HTML is completely alien to you, or you’re just in need of an overview or r...
PHP for Everyone
This course is for anyone who wants to know what PHP is and how it works. Perhaps you’re a complete beginner to coding, or someone who’s interested in learning more about how computers and databases function together. We’re here to make a potentially com...
JavaScript for Everyone
This course is for anyone who would like a greater understanding of how a webpage can do all those fancy things, like interactive icons or animation. Whether you’re a complete novice or more experienced when it comes to coding and you’d just like an over...
Low-Code / No-Code Platforms
Low- and no-code platforms have become increasingly popular, because they offer an accessible alternative to traditional coding. This course, which is especially suitable for business analysts, operational leaders, and business owners, will help you deci...
Using SQL in Databases
Without coding experience, data navigation can be difficult. Thankfully, SQL requires no coding and is used around the globe. This course, suitable for business owners and analysts, goes over the basics of SQL and MySQL, so you can start using them to qu...
Coding: Ruby on Rails
Ruby on Rails is an effective tool for developing web pages and databases, so understanding it can be very useful. This course, suitable for business analysts and owners, will give you the basics of RoR, so you can decide if it’s ideal for your next proj...
Open-Source Software
Open-source software is widespread in its use nowadays, so getting to grips with what it means is essential. Suitable for business owners and operational leaders, this course will give you a foundational understanding of open-source software. You’ll lear...
Python for Everyone
Python is a very accessible coding language that prioritizes readability and simplicity. But it isn’t suitable for every project. This course for business owners and analysts will give you a basic understanding of Python, and its pros and cons, so you ca...
Presentations and The Magic of Stories
Being able to present and get your ideas across to an audience is a useful skill for everyone to learn. This course will show you how to use the magic of stories to deliver a great presentation. By the end of this course, you’ll have the storytelling tec...
What Makes a Good Presentation?
Whether you’re unveiling the latest product or presenting last month’s figures to the rest of your team, we all have to give presentations from time to time. This course will help you recognize the best way to keep people engaged and listening. You’ll al...
Presenting with Power: Hints and Tips
Most people have to give presentations at work. So, everyone will benefit from learning how to do it well. By taking this course, you’ll recognize how to present with power. You’ll gain helpful hints and tips to improve your public speaking, and learn ho...
Structuring your Presentations
This course is for anyone who needs to present information as part of their job. It’ll help you identify basic structuring techniques and show you the benefits of a well-organized presentation. You’ll also see how to bring structure to your ideas to help...
Setting up for Successful Presentations
Giving a good presentation is an essential skill in many areas of business. Whether you’re a novice or a seasoned veteran, knowing how to prepare in a methodical way makes all the difference. This course will show you how to prepare your equipment, and y...
Using Positive Visualization
Anyone preparing for an important presentation will know how much of a challenge it can be – even if you’re not a beginner. Positive visualization is a powerful tool for getting into the right "can-do" mindset, and reducing anxiety. And it’s not just use...
Becoming a Master Orator
Communication skills allow us to progress not only in our jobs but in life itself. Knowing how to speak well in front of an audience gives you the opportunity to inform, persuade, influence, and motivate those people. That’s a powerful position to be in....
Embracing Risk and Uncertainty
Everyone can benefit from taking responsible risks in life, and embracing the uncertainty that life throws at you. Not only will it improve your career and personal life, but it can also lead you down new paths and allow you to be more decisive in your a...
Following up With Your Connections
Networking and making new contacts is important in almost all types of work. So, this course is for everyone. It’ll show you common mistakes to avoid and useful strategies to implement next time you need to follow up on new connections.
Building your Personal Brand
Personal branding matters to everyone. This course is recommended to anyone who wants to use personal brand building to stand out and succeed, whatever their current role. You’ll gain an understanding of the crucial importance of personal branding, and b...
Volunteering Saturday Morning
Individuals with a larger vehicle can sign up regularly (every week, every other, once a month) to pick up donations at Whole Foods (6th/Lamar) with easy parking and drive them to our location. Or, you can sign up to be a Saturday morning helper for 2 ho...
Work more on your own
Individuals who prefer the flexibility of working on their own can now join a notification group (we call them teams but there are not meetings or zooms!) When something comes up, for example, great for pet lovers, you'll get a quick emial or text. When...
Work on your own on one-of-a-kind needs
Individuals who prefer the flexibility of working on their own can now join a notification group (we call them teams but there are not meetings or zooms!) When something comes up, for example, great for pet lovers, you'll get a quick emial or text. When...
Free Meals List compiled by Central Presbyterian Church
Sober Living - Oxford House (WRC 1)
Career and College - ACC (WRC 2)
Finish High School (WRC 3)
Helpful Links (WRC 4)
Install hanging rails on brick wall
We have two rooms that are in need of this addition. This is the one room we’ve gotten done so far. They added picture hanging rails to the brick wall so that we can add things easily on the wall.
Assemble shelving
We have stacks of wire shelving that needs to be put together
The Power of Teamworking
While teamwork may not be everyone’s favorite way to get things done, there are many tasks and projects that simply cannot be completed by a single person. Love it or hate it, teamwork is a necessity in the workplace. Even if your job is largely independ...
Celebrating Success
When employees feel that their efforts and accomplishments matter, they’re much more likely to continue working hard. They’ll feel empowered and motivated to perform at their very best, both for themselves and their teammates. If you’re a manager or team...
Celebrating Differences and Diversity
Having differences and diversity in the workplace is desirable, but not always easy. Different mindsets mean different expectations – so pleasing everyone is no easy task. If you’re a manager, team leader, or just want to brush up on your teamwork skills...
Collaboration
Collaboration is key to improving output, quality, and effectiveness. Each person brings something unique to the table and contributes to achieving the best possible result. Luckily, thanks to technology, there are now even more ways to work together eff...
Setting Common Goals
If you work in a team, it’s likely you’ve felt frustrated at times when everyone seems to be pulling in different directions. Because when this happens, teams become disjointed and unorganized. And with each member believing their way is best, disagreeme...
Working with HR
Great collaboration between HR and management doesn’t just happen without a good strategy. This course is designed to guide managers in structuring an effective partnership with HR. You’ll learn how to set goals jointly, how to clarify your different res...
Improving Your Team with Development Plans
Encouraging employees to grow and develop their skills can help them achieve their goals within the workplace. So, it’s important that experienced managers create development plans to bring out the best in team members to improve overall team performance...
Onboarding Staff as a New Employee
As a new manager, you have an onboarding superpower! You're a relatable role model, and a breath of fresh air. This course reframes the challenge of onboarding staff by showing you how to leverage your unusual position. You’ll learn how to draw from othe...
Creating Accountability
To successfully run a business, you’ll need to create accountability. Whether you’re coaching large or small teams, or even individuals, you’ll find this course valuable. It will explain what accountability is, why it’s so important, and how you can crea...
The Art of Listening (for Coaching)
Everybody needs to be able to listen properly. You might be pretty good already, but if you’re coaching in the workplace then you’ll benefit from learning to really listen. This course will teach you why being able to listen properly is so valuable, the ...
Information Security
If you deal with sensitive information of any kind, then you need to make sure it’s secure. This course will help you identify the 3 pillars of information security, recognize the impacts of poor information security, and figure out how to apply informat...
The risks of public WiFi and the use of VPNs
Everyone has a role to play in protecting their organization’s data from being hijacked by cybercriminals. That’s why everyone can benefit from understanding risks to security and how to overcome them. This course will show you why public Wi-Fi can be da...
Threat Monitoring
IT managers and teams and security managers all need to understand the value of threat monitoring. This course will tell you why it’s essential. It’ll also walk you through how to prevent rather than just detect attacks and how continuous security monito...
Responding to a Ransomware Attack
Whether you’re working from home or in the office, it’s vital that you and everyone else in your organization are prepared for ransomware attacks, know how to identify them, and understand what to do if you’re a target. This course will show you how to p...
Wi-Fi Security
We all use Wi-Fi technology these days, whether at home or at work. That means everyone has a potential security risk to deal with. To ignore the issue is to invite criminals into your home or place of business and let them take whatever they want. It’s ...
Data Breeches
In this digital age, almost all of us work with data of some kind. So, it’s important to know how to stop data breaches from occurring, to recognize the consequences of data breaches, and to be able to apply preventative solutions. This course will show ...
Keeping Your Mobile Safe
Your cell phone is so much more than just a way to stay connected. Your contacts, diary dates, and business notes are inside. Not to mention medical records, the fastest run times, pictures of everyone, and everything you’ve ever met! You’ve simply got t...
Internet of Things Attacks
It isn’t just in the home that we’re vulnerable to an IoT attack. Workplaces are also at risk. For example, smart assistants may be hacked, meaning that confidential data is exposed. Suitable for organizations and individuals, this course will show you h...
The Danger of Viruses and Malware
Your cell phone is so much more than just One of the biggest problems with modern tech is the threat of viruses and malware hijacking computer systems. This not only is an inconvenience to you or your business but also poses serious risks to data. If rog...
The Power of a Strong Password
Learning to come up with a strong password is really important, whether it’s for work or personal tech. To help you successfully navigate the online world, this course explains why you should be using a strong password and how to create one.
ECHO Access, Training and Events
ECHO has become the gateway for housing and bus passes for homeless. It's popular but access at existing participants is not ideal for our clients. Help us train (a six month process) and hold events to give our clients easy access to information and upd...
Virtual Mental Health Services
Professional counseling is hard to get in Austin and almost impossible in smaller suburbs. We piloted a video and text professional counseling service and want to expand it. Clients would be invited or apply, approved by a independent board, and renewed ...
Capacity Expanding Furniture
We moved our existing furniture from our old place to our new place and made it work. But we're starting to have capacity limits and need to reconfigure. We need flexible, easily reconfigured furniture to expand capacity of groups, art group, and compute...
Digital Vault: Official State ID
Awarded in person to an eligible client who shows us their valid state ID and lets us take a photo which is placed into our digital vault. We can print or send a copy of it with reasonable proof of identity later to help you if you are separated from you...
Digital Vault: Social Security card
Awarded in person to an eligible client who shows us their official Social Security Card and lets us take a photo which is placed into our digital vault. We can print or send a copy electronically of it with reasonable proof of identity (answering some q...
Digital Vault: Passport
Awarded in person to an eligible client who shows us their official valid Passport and lets us take a photo which is placed into our digital vault. We can print or send a copy electronically of it with reasonable proof of identity (answering some questio...
Digital Vault: Official Birth Certificate Original
Awarded in person to an eligible client who shows us their official embossed or sealed birth certificate (no photo copies) and lets us take a photo which is placed into our digital vault. We can print or send a copy electronically of it with reasonable p...
Digital Vault: Valid Voter Registration Card
Awarded in person to an eligible client who shows us their valid voter registration card and lets us take a photo which is placed into our digital vault. We can print or send a copy electronically of it with reasonable proof of identity (answering some q...
Austin Public Library: Enhanced Library Card
The Enhanced Library Card is a library card that for adults (18 or older) that includes your Library Card number, photograph, address, date of birth, the expiration date, and a scannable bar code. Depending on your membership type, you can use your Enhan...
Remote Team Communication
This course is ideal for anyone working in human resources or leading a remote team. It’ll show you the methods you can use to communicate remotely, common issues you might face, and how to overcome those issues to make remote team communication a succes...
Engaging Remote Workers
This course will help anyone in leadership or management positions who have remote workers. It will give you strategies that you can implement to boost employee engagement and foster a healthy remote environment. You’ll also become more aware of what pro...
The Remote Leadership Model
This course will teach you the basics of the Remote Leadership Model, and how you can use it to adapt your leadership style. It’s suitable for anyone in leadership or management positions who are either working remotely or have remote workers, so you’ll ...
Managing Change
Presenting change in the right way will eliminate fear in workers and encourage them to embrace the change in order to make progress for the company. If you are leading a team, it’s essential to make the process of change easier for those involved. This ...
Leading by Example
Like it or not, you’re always leading by example. And that might have a negative or positive impact on your business. You should be clear on what you aim to achieve, and reflect that clarity of vision in your own words and actions. This course will help ...
Motivating Others
Keeping your team motivated is the only way to deliver the full potential of your goals. But if you’re new to leadership, knowing how to motivate people can be tough. This course will help develop your motivational skills in order to truly inspire your t...
Managers vs. Leaders
By developing your leadership skills, you’ll improve your confidence and creativity, and inspire your team to do the same. Becoming a leader gives you the ability to truly lead your team to a goal, boosting morale and the performance of your business. Th...
A Healthy Manager is a Good Manager
If you manage or lead, then it’s important that you take care of your health. This course will help you do that. You’ll see how to spot health risks, understand the benefits of being a healthy manager, and get tips on how to stay healthy in your job.
Leading with Empathy
Empathizing is something we can all learn to do, and it’s an essential skill for leaders. Empathy will help you better understand and support your employees, get to the root cause of problems, and predict the effect of your future actions. In this course...
Recognizing and Rewarding Others
If you’re a leader, or plan to become one, then this course is definitely for you. Recognition and reward are 2 important tools that every leader should have in their tool kit. You’ll see how recognition and reward can boost your business, how to recogni...
New-Comers Club Attendance Bonus
Awarded in person to an eligible client new to us, defined as fewer than 40 hours service received and less than 10 deeper conversations or groups.
The Four Types of Company Culture
By understanding the 4 kinds of company culture, you can figure out which one you work in and play to its strengths. This course is perfect for people working in HR, those in leadership and development, and people managers. You’ll learn to spot the advan...
Employee Recognition
Employee recognition improves productivity and job satisfaction. If you’re responsible for developing employees, you can play an active part in making sure they’re recognized for their efforts. This course shows you why a culture of recognition is vital....
Early Warning Signs of a Toxic Culture
A toxic work culture isn’t good for anyone. If you work in HR, leadership and development, or manage a group of people, you need to know how to spot the signs that a workplace is becoming toxic. This course will help you identify signs of a toxic work cu...
Leading a Cultural Movement
A leader can influence and generate a sense of urgency among employees toward changing workplace culture. Suitable for those within HR or L&D teams, including people managers, this course will help you recognize the impact that effective change manag...
The Key Values of Equality, Diversity, and Inclusion
Suitable for business owners and managers, this course will show you why implementing the values of ED&I will enhance your organization’s growth and prosperity.
Gender Inclusion
If all people feel welcome and are treated equally, engagement and productivity will be unhindered. Suitable for all individuals, but especially business leaders, this course will show you the benefits of gender inclusion and why it’s so crucial for ever...
LGBTQ+ Awareness and Inclusion
LGBTQ+ awareness and inclusion leads to greater job satisfaction and feelings of belonging for everyone. Suitable for all individuals, especially business leaders, this course will show you how crucial it is to be aware of and include all LGBTQ+ individu...
Types of Discrimination
Our differences should be celebrated. We all have a role to play in making the world a safer and fairer place for everyone. Whatever your position in an organization, it’s essential to understand how to define different types of discrimination in case yo...
Confronting Discrimination
Creating a workplace culture in which discrimination is confronted protects the well-being and performance of target groups and individuals, making the work environment safer for you and your colleagues. It can also help everyone to understand their resp...
Becoming an Inclusive Leader
Ensuring that staff really feel leaders are committed to inclusivity rather than just paying lip service is central to team members feeling respected at work. From project or team leaders to senior management, everyone can benefit from learning how to wa...
Roles and Responsibilities
When all employees understand what’s expected of them and what specific tasks they’re responsible for, then teamwork and communication become much more efficient. This short course is ideal for managers or team leads. You’ll learn the huge advantages of ...
Communicating Openly
Organizations that value transparency over secrets have employees with greater job satisfaction, which in turn results in higher performance levels and productivity. Whatever your role, this short course will help you understand the advantages of communi...
Setting the Right Tone
Setting the tone of your leadership can help manage expectations and establish you as a capable and effective leader in a new working environment. In this course you’ll learn how to set the right tone in multiple areas, and how to create systems to ensur...
Building Trust and Respect
If you’re a manager, team leader, or member of a team, you need to be able to trust and respect those around you in order to meet goals effectively. This course will show you the importance of trust and respect within teams, how to build these qualities,...
Workforce Management
This course is an essential resource for experienced human-resources professionals who work with supply chains and logistics. From scheduling and attendance to predicting future needs, it covers the basics of effective workforce management. You'll discov...
Encouraging Engagement
Engaged employees are vital to the success of any team and business. So, it’s essential that experienced managers encourage employee engagement to support the needs of the team and boost workplace performance. During this course, you’ll learn different f...
Building Key Relationships
Managers and team leaders need to know how to communicate effectively with those around them. Building key relationships with others, from employees to leaders, can help you do this. In this course you’ll learn how to build relationships with your team t...
Organizing and Motivating a Team
In project management, organizing, and then continuously motivating teams, could mean the difference between success and failure. So, getting it right from the beginning is key. If you’re a leader or project manager, this course is for you. It will exami...
Resilience as a New Manager
New jobs come with new challenges. And, as the person in charge, you need to build your resilience levels, so you can manage your team through difficult times. In this course you’ll learn how to assess your current level of personal resilience in relatio...
Professional Relationships and Boundaries
By establishing boundaries, you can make sure that appropriate behavior occurs in the workplace. It’s essential that experienced managers create professional boundaries to separate their professional and personal lives. During this course, you’ll identif...
Reporting a Hazard
In the workplace, hazards are serious business though, so spotting and properly reporting them is vital. Getting it right could mean avoiding injury. Getting it wrong could result in anything from minor bumps and bruises to serious, or even fatal, accide...
Slips, Trips, and Falls
In slapstick comedy, slips, trips, and falls create the humor. While it’s funny to see comics and clowns slipping, tripping, or falling about, it’s not so fun when we are the ones having an accident, especially in the workplace. If we slip, trip, or fall...
The Role of Hygiene in the Workplace
Whatever your job, keeping healthy, happy, and safe at work is pretty vital. But to achieve that, everyone needs to get involved with maintaining hygiene standards. This course shows how good workplace hygiene will benefit you, your colleagues, and your ...
The Importance of Workplace Housekeeping
Poor housekeeping can lead to potential risks for you, your colleagues, or your customers. To minimize risk, it’s everybody’s job to make sure good housekeeping practices are followed in the workplace. This course will highlight the benefits of good hous...
Incident Investigation
Under the Occupational Safety and Health Administration (OSHA) regulations, workplace incidents must be investigated to discover the root cause and whether they were preventable. Incident investigators have to follow certain procedures and ask questions....
Safety Audits
As a manager, leader, or health and safety manager, you need to make sure safety audits are carried out, to comply with regulations and maintain employee safety. This course will look at your responsibilities, what needs to be included in a comprehensive...
Hazard Communication
It’s an employer’s responsibility to warn employees of the potential dangers of chemicals they work with, to keep them safe, and to stay OSHA-compliant. For leaders, managers, and health and safety managers, this course will examine the basics of HazCom....
Lockout / Tagout
When machinery stops working, or needs maintenance, it’s vital that workers have the correct equipment and procedures to carry out their jobs safely. And that’s where lockout/tagout comes in. The Occupational Safety and Health Administration has a set of...
Driver Safety
Traffic accidents can have a devastating impact on families and businesses, both emotionally and financially. So, it’s vital that employers encourage safe driving. For leaders, managers, and health & safety personnel, this course will explore employe...
Cold Stress
Employers have a responsibility to maintain the health and well-being of their employees. And when it comes to winter weather, that means making sure employees don’t get too cold. For leaders, managers, and health & safety personnel, this course will...
Thursday Hot Breakfast and Support Group Downtown
Austin Emergency Shelter Options Compiled by Central Presbyterian Mar 2024
Building Relationships and Networking
Whether you’re just starting a new business, or looking to expand your current enterprise, this course is designed for you. You’ll learn to network effectively, cultivate fantastic business-to-business relationships that’ll benefit your company, and incr...
Turning Ideas into Action
This course is designed to benefit entrepreneurs and innovators across all industries, with clear steps to make your new business idea a reality. Our tips will help you take the next steps to get your business ideas off the ground and let your dreams tak...
Being Prepared to Fail
Entrepreneurs and innovators everywhere can benefit from being prepared to fail. A failed business idea doesn’t mean the end of a career in business. When you can celebrate and learn from past failures, you’ll create a sure path to future successes.
Emotional and Cultural Intelligence
In the workplace, reading emotions and adapting to cultural differences helps teams work together more effectively, leading to increased performance and productivity. So, being able to understand and organize emotions is a vital skill. As businesses beco...
Delegation and Empowerment
The best leaders entrust their teams to complete tasks independently and give them the freedom to be accountable for their own choices. If you’re new to leadership or simply want a refresh, this course will help. It will show you how to positively alloca...
Emotional Literacy
We all experience emotions. They’re an integral part of what makes us human. But knowing exactly what we are feeling and how to express it is something we all struggle with sometimes. Emotional literacy is all about learning to identify, understand, and ...
Being Curious
The more questions you ask, the more likely you are to find answers. This comes with the added bonus of new knowledge and perspectives, which can be called upon when you need them. For all budding entrepreneurs or anyone looking to expand their thinking,...
The Power of Imagination
Successful entrepreneurs embrace their inner child, harnessing the power of imagination, to turn visions into realities and use fresh thinking to problem-solve. And the brilliant thing about imagination is everyone has it. You just need to rediscover it!...
Critical Observation
Whether it’s predicting where supply issues could arise to ensure you’re not caught out, or modeling the ways a global crisis could affect your sales, in business being able to expect the unexpected is a crucial element of progress. Whatever field you wo...
Creative Thinking
Thinking creatively will help find solutions. If you’re a business owner, leader, manager, or team member, this course is for you. It will explain the concept of creative thinking and the benefits it can bring to businesses. It will also give you strateg...
Urban Alchemy Hotlines
Violet KeepSafe Storage
New Client Weekly Bus Pass (free three times)
Weekly bus pass available to new clients one per week for three weeks.
Customer Relationships
Developing good customer relationships is a key customer-service skill. This course is for anyone working in a customer-facing role who needs to build customer relationships. You’ll find out why customer relationships are so important, how to develop str...
Customer Loyalty
Customer loyalty leads to business growth. This course is for anyone working in customer service who needs to establish or improve customer loyalty. You’ll learn how customer loyalty can be created, how to maintain and improve customer loyalty, and techn...
Effective Problem-Solving
Even in the best businesses, problems can still come up. An important part of any customer-service role is solving problems that customers bring to you. To continue offering a high-quality customer experience, you need to know how to solve problems effec...
Different Types of Interactions
Whether you’re a customer service leader or working on the front line, you have the power to shape customer interactions. Matching your interactions to the customers’ needs can help bring about more positive outcomes. In this course, you’ll learn about k...
Prioritization and Time Management
Customers contact customer services about a wide range of issues, and dealing with them at random just isn’t effective. This course will help improve efficiency among your team and give you practical advice on the best way to prioritize customer-service ...
Understanding Customer Types (Personas)
Customer personas are created by brands to represent their current and target audiences. In-depth research into the behavior and choices of real people is used to create semi-fictional characters. Details like the character’s aspirations and priorities a...
Defining Customer Success for Sales
Good customer success makes sales easier. This course is for sales representatives, executives, managers, and customer success representatives. You’ll learn why it’s important to understand customer success early in the process, get a better idea of what...
Customer Success and Customer Loyalty
This course is aimed at those who already have the foundations of Customer Success knowledge and want to improve on their skill set. For example, those in senior customer roles, Customer Success managers, and account managers will find it especially usef...
Building Benefits
This course is designed for salespeople and marketers, but would also be of interest to content writers or others within eCommerce. It’s important to understand the contrast between the features of a product or service and the benefits of them. When the ...
Conceptual Selling
The conceptual-selling methodology helps you avoid listing the generic features and benefits of a product. If you work in the sales profession, conceptual selling can help you show prospects how a specific product can help them. This course will help you...
Central Texas Food Bank - Home Delivery Program
Camping Lantern
Braun Magnetic folding work light
Braun Headlamp
Bike Repair Kit
60pcs. Gel Pin Set
26In Squishmallow
11X14 canvas
Protected Health Information
Having your personal information exposed is a worrying thought, right? Things like identity theft and fraud are real possibilities. In healthcare, the personal information held for patients is very sensitive. But to successfully treat patients, health in...
Infection Prevention and Control
Protecting patients, colleagues, and yourself from possible infection is vital in healthcare settings. If you’re a healthcare worker, or medical or healthcare assistant, this course is for you. It’ll explain what IPC is, and why high standards are crucia...
Connecting with Customers
Every interaction with a customer is important. But in an increasingly digital world, many traditional opportunities to interact, such as when ordering products, are automated, and therefore no longer available. This means the times that you do get to bu...
Dealing with Stressful Situations
We’ve all been there. An unhappy customer holds you up while the line of shoppers waiting to pay gets longer and longer. Your stress levels are rising. You need to figure out a way to resolve the situation and get the line moving, or you’re going to have...
The Desire to Help Others
This course is essential if you work in retail at any level. You’ll see how you can help customers in different ways, understand what the benefits of helping customers are, and learn how to apply your sales skills and still help your customers get what t...
Handling Complaints Gracefully
Not listening to or solving a customer complaint is bad customer service. This can lead to dissatisfied customers who try to tarnish your brand’s name. You could also lose the opportunity for free referral marketing through happy customers (or brand amba...
How to Say 'No'
Leading a customer service team can be tough. You need to balance the needs of your customers with those of you and your team. Learning to say “no” in the right way is an important part of managing people’s expectations. In this course, you’ll learn some...
Phishing and Anti-Spam Software
Phishers pretend to be from authorized organizations to trick you into giving away sensitive information, such as usernames or credit card details. It’s a malicious and widespread activity. But suffering loss as a result can be prevented. One of the most...
First Aid: CPR
While full CPR training requires physical practice, anyone can administer CPR in an emergency. This course will be useful for anyone who wants an understanding of the basics of emergency CPR, and will help you prepare for more in-depth and hands-on OSHA ...
Handling Food Safely
If you work in the food supply chain, ensuring food stays safe on its journey to the consumer is vital. This course will show you how food contamination happens, and the danger areas to look out for. And by using the advice and guidance in this course, y...
16 pc marker set 32 color
8X10 Canvas Panel
9X12 Canvas Panel
5X7 Canvas Panel
8pc marker set
12X16 Stretched Canvas
Identity Theft
Identity theft is a preventable crime. Simple things like creating stronger passwords and not using public Wi-Fi to make bank transactions can significantly reduce the chances of becoming a target. This short course is suitable for everyone, particularly...
Data Protection
No matter your industry, if you work with data, then you need to know how to protect it and what the consequences might be if you don’t. This course will show you some of the differences in data protection laws around the world, explain the ways you can ...
Incident Management and Response
Both companies and individuals should always be ready for a potential tech disaster. Some things will be beyond your control, but if you’re prepared, you can mitigate their impact. System vulnerabilities are there to be exploited by criminals, but if you...
Keeping Your Data Safe
Often, we take for granted that data is secure. We assume it’s inaccessible to anyone but the people who need it, and that it will stay that way. But the truth is, you need to take steps to ensure this. Regardless of your role, keeping data safe is every...
Conflict of Interest
If you need to deal with conflicts of interest in your organization, this course will help you get started. You’ll learn about the risks involved, the processes you can put in place to mitigate those risks, and how you can implement effective solutions.
Gifts and Hospitality
Anyone working in business or finance can be vulnerable to bribery risks, so this course is ideal. You’ll learn how to recognize a bribe surrounding the donation of gifts and hospitality. This course will also help you test what is and isn’t appropriate ...
Code of Conduct - Working Well with Everyone
Anyone working in business or finance Every organization will benefit from a code of conduct. You might have been asked to create one, or even take a fresh look at one that’s already in place. This course will outline the benefits of a good code, highlig...
Fire Safety Awareness
From celebratory bonfires, to singing around the campfire and toasting yummy s’mores – we probably all have lovely memories attached to fire. But, if not controlled properly, fire can be lethal. Fires can destroy property, cause injuries, and in a worst-...
Equality and Diversity
In the present day, the aims of equality and diversity in the workplace remain simple: to ensure that everyone has access to the same opportunities and the same fair treatment. We all deserve to work in an environment free from discrimination, harassment...
How to Master Your Attention
Whoever you are, whatever your role, it’s vital to pay attention. By focusing your attention, you can extract valuable knowledge, contribute to conversations, establish meaningful connections, and comprehend key points more easily. It’ll also make you mo...
Onsite tool pilot for fixing broken stuff!
The City of Austin is piloting a free onsite tool pilot program. We want to provide residents who don’t have a toolset of their own the ability to fix or mend their broken household items. We have two sewing machines, a jewelry repair kit, bike maintenan...
Sponsor a year of better connectivity for clients
Being able to connect with family, supportive friends and is is very important to our clients on the street. And work between our clients and partner caseworkers goes much faster by phone and text for follow up work. We provide smart phones with a free m...
Being Positive
Improving your positivity is a great way to engage yourself and others in your team. Keep feeding yourself with positivity and you’ll be able to share it with others. If you lead a team, it’s a great and easy way to increase morale, reduce staff turnover...
The Power of Influence
Leaders and entrepreneurs who are looking to build their standing within their industry will benefit from a greater understanding of influence. When your influence grows, so does belief in your leadership, bringing you power in your chosen field and crea...
Humility
If you look around at your friends or coworkers, you can probably identify a few different types of character based on how they behave – there might be a go-getter, a diva, a shy one. But there’s probably also a humble, levelheaded one. Having different ...
Leading with Energy
Look at any successful company, and you’ll see a trend. Their leaders are passionate and engaged with their employees. They lead from the front, with purposeful energy and a clear vision, and that’s what their business is fundamentally built around. You ...
Being Confident
If you’re a leader, being confident in yourself and your team can inspire team members to build their confidence and achieve better results. This course will help you understand the benefits of being self-confident, and how being more confident in the wo...
Being Authentic
If you’re a leader, being authentic is crucial not only to your career but also to the success of your team, as it helps to build your team’s trust in you. This course will help you understand why being authentic is so important, and the common problems ...
Inspiring Others
Inspiring your team increases productivity and motivation. Whether you’re a CEO or head of a department, or simply want to improve morale in your team, it’s a skill you need. This course will help you understand the benefits of inspiring others and give ...
Leading with Commitment
Many managers take it as read that an employee should be loyal and committed right from onboarding. After all, you’re doing them a favor by employing them, right? WRONG! This kind of attitude is simply not realistic when it comes to modern talent. People...
The Power of Patience
Many managers take it as read that an Patience. For some it’s just a card game, for others it’s about keeping their calm when things don’t go their way. Patience isn’t just a card game or a virtue. It can be powerful, too. It’s an essential tool for ever...
Knowing when you're wrong
We’ve all known a person who thinks they’re always right. Usually, they’re the most annoying person in the room. It can take a lot of courage to admit when you’re wrong. But to even get to that stage, you need to be able to recognize that you’re wrong in...
Sponsor two weeks of Street Outreach
Two weeks about reach will help us reach out in person with supplies to 42 clients in our age range, and between 100 and 200 homeless outsider age range as good neighbors. Outreach takes place and multiple city site as well as in San Marcos.
Sponsor an Outreach Session in San Marcos
We are in San Marcos twice a week. Our intern and staff meets with clients and volutneers and distribute lots of necessities in the parking lot. This covers intern, volunteer management, and in-kind donation logistics and serves about 20 people.
Sponsor 3 months of leadership interns
Our leadership interns are learning how to tackle difficult social problems within a community. They will disprse all over the country and be ready to put their hand up with leaders are needed to solve difficult issues. They learn skills, practice logist...
Sponsor two weeks of groups in our Learning Center
Our learning center includes all sorts of innovative and fresh ideas to engage our clients in deep discussions: computer lab for learning, soft skills, peer support for learning to share, and listen, all recovery group, mom’s group, Bible study, prayer t...
Sponsor one week of our Sunshine Store and event Center
Clients come in person to our sunshine store to get necessaries and personal care items. They engage in our event center for healthy fun and socialization. In a week our amazing team interacts with about 44 clients in our age range in these to settings.
Sponsor three months of our nation-wide Help Line
Clients we don’t know yet call or text us or messages through social media. Clients we know message our team members no matter where they travel to for quick advice and ongoing support. Discussed effective method of providing support serves 202 clients p...
Sponsor SYMin's New Lease Increase Monthly for First Year
Our new lease is a little more than the last lease. Sponsor the increase so it doesn’t jeopardize our break even status
Sponsor 3000 New Additions to our newsletter subscriptions
We have a great story, but the pandemic causes to focus on the crisis and our building move has kept us focused on logistics. We need marketing help to grow our newsletter to twice the current size we know that will greatly help with fundraising and stab...
Keep our Sunshine Store open all the time
We need a logistics worker and one staff member in order to have our Sunshine Store open almost all the time Monday through Saturday for drop-off and shopping.
Include SYMin in your will or trust
You can include us in your will or trust. Your gift can be for expenses or dedicated as an endowment. Talk with your estate planner. The idea time to do this is in your 40's and 50's according to planners.
Mailed Street Stories
Did you know Street Youth Ministry will send you this full-color Street Stories newsletter in the mail every three months if you want it?! Its fun getting snail mail like the good ole days, and will keep you in the loop with all the goings on at SYM 🥰 F...
Take a Tour
We love showing off our setup and letting you see our awe-inspiring clients. It’s so much better to talk about what you are seeing than sit in a coffee shop talking about what you would see there (even though we love coffee!) And it’s a great way to get ...
The Importance of a Mentor
A mentor can help you advance in your career. To get the most out of the mentoring process, you need to know what you should look for in a mentor, what a mentor actually does, and the best way to find one. Having a mentor can boost your self-esteem and h...
Carrying and Ending a Conversation
We’ve all had that phone call with a distant relative before. You know the one, usually after a birthday when you have to chat to them about… well, what do you talk about? The weather? You have no idea how to keep the conversation going and, even worse, ...
Tackling Debt
Ever felt like your debts are growing worryingly?? The world is awash with debt. Individuals, corporations, and even nations are caught up in the cycle of borrowing and spending. Taking on debt can help companies grow, just like it can help people purcha...
The Right Way to Use Social Media
By the time you’ve finished reading this sentence, there will be about 100 new social media users across the globe. Right now, more than half of the global population uses social media, and that number is going up every single moment. Social media has al...
The Art of Breathing
Although we take around 20,000 breaths a day, breathing is something we just tend to do. We don’t give it much thought until we notice it speeding up. That’s a handy little shortcut the brain does for us. We wouldn’t get much else done if we had to think...
Obstacles to Decision Making
Snooze, or shower? Bus, or bike? Some decisions are easy! Some, on the other hand, are not. What subject should I major in? Should I buy that dream house? Should I really take the rickety rope bridge over that canyon? When it comes to making bigger decis...
The Rewards of Taking Risks
Risk. What does that word mean to you? Heroic adventures, filled with dazzling feats of daring, and spectacular rewards? Or maybe hazards, danger, and potential catastrophe? Unless you’re an action-movie hero, it’s probably far less dramatic than that. E...
The Dangers of Sitting Down
When you think about “dangerous” activities, sitting down probably wouldn’t be the first thing to come to mind! But, surprisingly, the health risks of prolonged sitting are actually pretty big. So much so that it’s now a recognized health condition – sit...
Unconscious Bias
Have you heard of a supercomputer that can run up to 11 million bits of information per second? Actually, you have. It’s your brain. No wonder you’re feeling so tired! You’re only aware of around 40 of these processes at a time, so it’s great to have the...
Recognizing your Privilege
Have you heard of a supercomputer that Many of us have privileges. Owning a car, going to college, and even having a device to read this information on are all privileges. But there are much more substantial ones that can significantly impact our lives a...
Provide one help line call for a client in need
Our clients reach out to us for help and guidance through text, voice, email but mostly Facebook messenger. We allocate several staff members during their day and evening to respond to calls whenever possible so help locate resources, triage challenging ...
Equip us for one outreach visit with a young client
We don't merely sit back and wait for clients to come, although our current clients are awesome at bringing new people with them. We go out into the community to known places of concentration and reach out to young homeless people. We meet a need on the ...
Ready $200 of donated items for our clients
We are very proud of our efforts to reuse and be as green as we can manage. It takes time and effort go manage in-kind donations, keep them in stock and prepared. But our amazing logistics team helps our in-kind donors turn no-longer needed clothing, toi...
Sponsor a Sunshine Store visit for one of our young clients
Our Sunshine Store is a happy place where clients can count on finding clothing in their size, shoes, toiletries and self-care items as well as a shower, snack, and access to food bags. And while they relax and wait, our staff gets to know them, listens ...
Sponsor a Learning Center visit for a client who wants to grow and heal
Our Learning Center hosts a wide variety of group activities so clients can learn, grow and heal. Our most popular events are Computer Lab (where they learn soft skills and practical information to help with their journey) and Peer Support group, where t...
Sponsor a Leadership Intern Training Day
Every spring, summer and fall we host several intern students. These are hand picked to be future leaders for change. They learn how we deliver service, practice skills daily, and are paid! We believe they will graduate and go someplace. And eventually t...
Wired Earbuds
Supply Three Street Outreach Bags
We do outreach in at least 5 sessions every week. We give out a small bag of food or give people in need (regardless of age) or offer an alternative to receive a bus pass so they can feed themselves in different ways. We give out more tan 60 bags per wee...
Give four camping food bags
Our clients can receive a camping food bag filled with easy-to-handle food for the streets. three times a week when visiting us. Our clients with kitchens can get food pantry bags instead.
Two Electronic Gift Cards used as Incentives
We encourage our clients to participate in learning, volunteering, and groups with our SYMinU program. They earn points through passing classes, giving time, and weekly raffles for participation. Clients in-town redeem them at our store, but clients who ...
Give a month of art supplies for group
We hold 3 hours of art therapy group weekly with clients. We receive a lot of supplies through donors who give items to reuse but our amazing team needs some funds monthly for special supplies to keep sessions engaging and interesting. So much good heali...
Make casseroles for SYMin Family Breakfast Outreach
Know a killer hash brown casserole recipe? Then we need your help! Calling volunteers to help us . We host a hot meal for our clients frequently in groups ad events, and we need volunteers who can donate frozen casseroles. These casseroles will feed our ...
Make sandwiches for our clients
Volunteer purchase and build sandwiches for our clients. We use these sandwiches on our outreaches and during our groups and activities on site. Trauma-informed care suggests that food should always be accessible, so we provide something for our clients ...
Donate camping food bags
You will provide 12 Camping Food Bags filled with easy-open, non-perishable food items. We'll give you the full list but it's things you can obtain through a local grocery store. Our homeless young adult clients living temporarily on the streets can pick...
Donate outreach food bags
You or your group will provide 24 Outreach Bags filled with easy-open, non-perishable food. We use these bags as our cornerstone for our twice-weekly outreach at various locations regardless of age. We'll provide a detailed list of ingredients, but these...
Donate self-care bags
You or your group will provide 24 outreach self-care and toiletry bags filled with non-perishable items that give our homeless neighbors access to self-care products. We distribute these bags during our twice-weekly outreach at the Central Library to pe...
Promoting Health and Well-being at Work
We don’t live to work; we work to live, right? But, because work fills a lot of our time, taking positive steps to boost health and well-being in the workplace is essential to fulfilling that mantra. This course will help you make small changes that coul...
Well-being and Productivity
Looking after your well-being, both in and out of work, is vital. The better you feel physically, mentally, and emotionally, the more productive you’ll be, so it’s worth investing time in. This course will give you some useful advice about working on you...
Managing your own Decisions
Life is full of little uncertainties. It can be hard to predict and full of twists and turns. The stakes can feel pretty high sometimes, and often they really are. But that’s what makes life so exciting, right? Well, sometimes. When it comes to making de...
Kicking Bad Habits
Bad habits can infiltrate every part of your life, with things like sleep, mood, and concentration all being affected. They can even affect others around you. This will have damaging effects on your performance at work, as well as your health and well-be...
The Importance of Exercise
Regular exercise not only improves physical health, but studies show that it can have a positive effect on mental well-being, benefitting your life both in and out of the workplace. If you feel sluggish or have trouble concentrating at work, then your pe...
Risk and Decision-Making
This course unpacks the process of decision-making when faced with risk. When you understand the often-hidden factors affecting your decision-making, your confidence in taking positive risks increases, as does your resilience and personal satisfaction – ...
Overcoming Shyness
Shyness like this can happen to everyone. And, when faced with social events like networking, it’s a natural thing to try and do everything you can to avoid them. But unfortunately, in any job, networking is crucial and unavoidable. Don’t despair though,...
How to Mediate a Conflict
Handling and mediating disagreements professionally is the key to making a happy and healthy working environment. Whether you’re an HR professional, team leader, or manager looking to refresh your skills or find some new mediation techniques, this course...
Reducing Sitting and Screening Time
If you’ve binged a full series in a day, or been swallowed up in a social-media rabbit hole, it’s probably time for a little detox. Let’s face it, sitting at your screen day in and day out won’t give you the true “feel good factor.” Suitable for anyone, ...
Taking Sleep Hygiene Seriously
When it comes to sleep, do you think you’re getting enough? In this day and age, probably not. The truth is, modern life just isn’t set up for a good night's sleep, what with constant distractions. From zoning into box sets before bedtime and spending ho...
Lone Star Construction Trades Training
Give bread for a week of sandwiches
We go through a lot of sandwiches because our kitchen doesn't allow preparation of hot meals. We need about 18 loaves of bread per week but only get about 6 through donation. We get the rest delivered typically to save staff time and stretch dollars.
Volunteering Regularly On-site
Individuals or a pair of friends can signup for time slots that are typically 2 hours once a week or once a month. Typically you help in our "Sunshine Store" (think free thrift store) -- helping clients find what they are looking for and restocking as ne...
Volunteering Regularly on Outreach
Individuals can signup to meet us on outreach in Austin for 2 hours once a week or once a month. We need drivers Thursday and Thursday. And we have evening options on Monday and Thursday. We also have the option to drive and join us in San Marcos. o ...
Presentation with Q&A
We have a brand-new presentation for fall 2023. We'll cover our mission, challenges of being on the street, latest research as to how this problem comes to be, best interventions and what we do. We'll conclude with Q&A. We'll supply materials for your pa...
Request our Annual Yearbook
Our annual report is really like a yearbook. It's full of stories of our clients' achievements and glimmers of hope and peace! Additionally, it contains helpful information and stats on our awe-inspiring clients. We are so proud of our clients' commitmen...
Lost Donor Study 2021/2022
We have come out of the pandemic very changed. Help us quantify, cluster, interview, and qualify the major causes of donor erosion. It's been a few years and gaining insight into our donor base that stopped giving will be very helpful. If this is you, us...
Restyle Our Yearbook for 2025
We have an awesome yearbook put together every year. (Download it using the resource link.) We want to restyle it now that it's out in Microsoft Publisher so that our team has a fresher, cohesive design for next year all set to go. If this is you, use th...
Newsletter mailing list acquisition
Our street stories offer free "glimmers" (the opposite of a "trigger") four times a year. Help us get 50 new subscribers from some source that subscribe to our newsletter for at least a year (12 months). Free is best, but we do know our budget for this!...
Brochure Placement
We'll send you 20 of our tri-fold brochures, which you place at your church, school, library or business. Send us a photo of them! If this is your volunteer cup of tea, use the "email owner" link to engage with our team.
Client Advertisement Placement
We'll send you a PDF of our poster and you place it in 20 locations in your neighborhood or other places where you suspect homeless young adults may come across it. Each contains a QR code to learn more quickly. If this is your volunteer cup of tea, use ...
Curate and organize an exhibit of art created by our clients
Come visit our Learning Center to select art for curation. Locate a business (bank, dental, medical, gallery) able to incorporate a wall of art with some signage. Raise funds needed to frame the art and create signage. Arrange for the display. We'll prov...
Portable Fan
Quarterly Street Stories
A quarterly update of our best street stories plus glimpses into the lives of our awe-inspiring clients. After a year or two of reading Street Stories, you will become well-versed in a wide range of issues that homeless youth face.
Quarterly Volunteer Notes
A quarterly collection of updates on ways to get involved, news for our shoppers, recyclers, and in-kind donors, and helpful skills to learn when working with homeless youth.
Do a drive for one of our critical needs
Collect one of our needed items for the month from your friends or group plus 20 personal emails for our newsletter. We'll provide a customized thank you and emailed receipts.
Help with Prayer
We do many things for our clients but one of the strongest things is asking team members to pray for specific things the client has shared. One assignment every 3 weeks in round-robin style. You also receive a monthly praise update about all our clients...
Lunch and Learn
Interested in learning more about homelessness and community response? Request a SYM representative to meet with your organization for a Lunch and Learn style event. Meet for a Zoom webinar followed by a collection of needed items and/or a corporate dona...
Incidents & The Importance of Accurate Information
In everyday life, useless information isn’t usually a massive problem. But if an incident occurs in your workplace, you’ll need to know where to find accurate, useful, and up-to-date information. Having that information is vital for an effective response...
The 7 Skills of Critical Thinking
In business, critical thinking is vital to keep innovating and stay ahead of the game. The business world is moving faster than ever before, so the need for critical thinking at every organizational level is growing. But despite this, these skills seem t...
Active Shooter
No one wants to think about a tragedy happening in their workplace. The possibility is distinctly uncomfortable, so talking about what you might do is difficult. The unfortunate truth is that these tragedies do happen, and being unprepared because you do...
Putting Emphasis on Holistic Wellness
Traditional methods toward employee well-being tend to have too narrow a focus. However, holistic wellness (the interconnection of both your physical and mental well-being) focuses on supporting someone through all their needs. When you consider a holist...
Drug and Alcohol Abuse
Drug and alcohol abuse by employees is a serious issue and one that can cause many problems for both the individual and the business itself. From emotional turmoil, to lost productivity, it can also result in injuries and an increase in health insurance ...
Sexual Harassment
Sexual harassment certainly isn’t an easy subject to bring up, but it’s a serious issue that shouldn’t be avoided. Workplaces of all kinds need to adopt a zero-tolerance policy from the start, and ensure that the details of which are communicated clearly...
Asking the Right Questions
Coaching isn’t just about having a set of correct questions to ask. It’s about asking the right questions, in the right way, at the right time, to help your team members reflect on their actions and make improvements to achieve their goals. Managers or l...
Building Trust and Rapport
A large part of coaching involves knowing enough about the person’s life to develop a joint plan to reach their goal. Those that don’t trust their manager won’t be able to have an honest conversation about their situation. If you want your team members t...
The Power of Silence
Whatever your role, using the power of silence can improve the way you communicate. But if you’re coaching, then it’s a vital tool that you can use to improve performance. This course teaches you how silence can be powerful, why it can be useful, and how...
Giving Effective Feedback
Effective feedback is essential in the workplace. It keeps employees firing on all cylinders – making sure they’re continually learning and developing – and adds value to their business. Without effective feedback, relationships can be damaged, employees...
Housing in San Marcos
Goodwill Industries (RC 14)
Practical Suggestions to honor a lost loved one
From Traditions Health (a hospice organization) gives 17 activities to help remember or ease a holiday or anniversary or hard day without a loved one.
Goodwill Industries (RC 14)
Helpful Links - San Marcos (RC 5)
Harm Reduction (RC 16)
Mental Health Self-Evaluation (RC 19)
Going Home to Family (RC 15)
Mental Health Resources (RC 20)
Parenting Resources (RC 22)
Prepared Meals - Food Pantry (RC 26)
Think You're Pregnant? (RC 17)
Celebrating with Clients (RC 21)
Handling Grief and Loss (RC 25)
Fentanyl Poisoning (RC 23)
Interpreting Body Language
We all know when someone isn’t telling us something. Maybe they avoid eye contact. Maybe they’ve made themselves seem smaller, or moved away from us. No matter what they’re saying, their body is giving you a very clear signal. Anyone who works with colle...
Using Body Language
Matching your body language with the words you’re saying is important. You can completely undermine any message if your body language doesn’t match up. Try folding your arms, frowning, and shaking your head. Now say, “Yes, I’d love to.” Do you seem belie...
Thinking Logically
Logic and creativity are opposite forces. They’re crucial for any successful business, especially when it comes to innovating.Creativity is required in order to keep things fresh, generate new ideas, and keep the company flexible. No matter what type of ...
Problem Solving
This course is for leaders of all levels who want to encourage better problem-solving within their teams. No matter what the problem or need your business may be addressing, creative ideas and fresh approaches can often make the difference between a succ...
The Five Ps: Persistence, Patience, Purpose, People, and Profits
Logic and creativity are opposite forces. They’re crucial for any successful business, especially when it comes to innovating.Creativity is required in order to keep things fresh, generate new ideas, and keep the company flexible. No matter what type of ...
Personal Development Plans and Sticking to Them
Personal development plans, also known as PDPs, are action plans that help you reflect on and manage your professional growth and progress. This course will show you how to create an effective PDP on your own or with a manager, and how to stick to it.
Emotional Intelligence: Motivation
Motivation is a key part of emotional intelligence. People who seek fulfilling goals that bring internal rewards can experience a positive psychological state called flow. Flow can lead to even greater motivation, happiness, and performance. If you find ...
Emotional Intelligence: Empathy
Empathy is one of the most important parts of emotional intelligence. It’ll improve the way you deal with everyday encounters at work, and can even be good for your health. But certain types of empathy are more suitable for some situations than others. A...
Living in the Moment
Living in the moment means trying not to worry about the past, which you can’t change anyway, and also not worrying about things that might happen in the future. It is about focusing on today and enjoying the present, paying attention to the smaller thin...
The Power of Self-Reflection
Self-reflection involves paying close attention to yourself and thinking about your thoughts, beliefs, ways of working, and behaviors. You might be surprised at what you see. You may also be surprised at how much your skills and abilities can be improved...
Being Adaptable
In business, being adaptable is the only way to keep moving forward. By getting too comfortable and not adapting to changing markets, businesses fail to keep pace. And in today’s fast-moving world, companies that stand still can fade away very quickly. B...
Being Resourceful
When applied to the business world, being resourceful is the ability to find and use available resources to solve problems and achieve goals. It’s seeing challenges as opportunities, rather than problems to fix. From delegating and improvising, to think...
Communicating under Stress
Everyone has their breaking point. And when it comes, you want to let out those emotions. But you have to stay professional. When you feel that way, it can be difficult to stay calm and communicate effectively. Thankfully, there are ways to manage those ...
Leading with Respect and Respecting Others
How would you fare if the boss of your company was secretly working beside you? Would you be worried about your job because they might complicate the process? Or would you be pleased, because you know you’ve always done your best? Committed employees are...
Taking Accountability
Sometimes admitting you got something wrong is tough, and passing the buck or trying to cover it up may seem like the easier option. You can probably think of some politicians who do this all the time, right?! While it might seem like a good way of prote...
Making Decisions
In the workplace, decision-making skills are vital. Whether it’s choosing the correct person to hire, the best way to undertake a task or project, or how to resolve a conflict or situation, the outcomes of your decisions will affect the success of your b...
Tone of Voice
Psychologists have found that the way we say things is very important. It’s even more impactful than the words we use. When we’re communicating our feelings, tone makes up a large part of face-to-face conversations. Over the phone, it’s the biggest influ...
Building Trust at a Distance
Sometimes you can’t be in the room, so you have to trust someone. Like when you leave your lunch in the breakroom. You can’t monitor it all morning, so you trust that your co-workers won’t eat your PB & J before you do. It’s a trust built on respect, und...
Conflict Management
Conflict can be hard to deal with, and sometimes the workplace can feel more like a battleground. As a leader, it’s your job to step in, but it can be tricky knowing when and how to do that. Some leaders ignore conflict altogether, which can lead to a to...
Dealing with Uncertainty
As businesses, we take risks all the time. Risks are about probabilities that can be reasonably assigned. But uncertainty is trickier – it’s about futures for which a probability can’t be determined. It’s fear of the unknown. And that very fear can prev...
Self-Awareness
Self-awareness is the ability to recognize and understand your own emotions, and the effect of your actions on other people. Improving your self-awareness means you’ll recognize your strengths and weaknesses, see things from other people’s perspectives, ...
Stress, Fear, and Panic
Stress, fear, and panic are normal human feelings that we all experience at certain times in our lives. They’re natural responses to threats or danger and tell us something isn’t right. This course will benefit anyone who thinks that stress, fear, or pan...
Feeling Lonely
Most people will suffer from loneliness at some point in their lives. Learning to manage the feelings of loneliness will help with your mental and physical health. If you aren’t feeling lonely right now, chances are you’ll know someone who is, and by ide...
Relaxation through Meditation
Relaxation doesn’t come easily to all of us. It can be hard to simply switch off, and stop thinking about things we’re worried about. It’s also easier to face a challenge or obstacle when you’re in a positive frame of mind. By using relaxation techniques...
Learning to Let Go
We’re all guilty of overthinking past events – an argument or a misjudgment, perhaps. Learning to accept that these things are in the past and deciding to move forward is a key life skill, and one that can make us feel free to live the lives we want to. ...
Dealing with Grief
Losing someone you love is difficult to deal with. And grief is a natural reaction to that loss. This course will help anyone who is grieving to understand that their feelings are valid and normal. Each person’s experience of grief is unique. And your ow...
Setting Stretch Goals
We’ve all set New Year’s resolutions that we knew, deep down, we wouldn’t keep. It’s easy to assume the goals you set to quit sugar or go running every day were just too hard and that’s why you didn’t achieve them. But what if, actually, they weren’t cha...
The Importance of Sleep
According to the old rhyme, being “early to bed and early to rise” makes you “healthy, wealthy, and wise.” Unlike most “old tales,” this one has a lot of truth in it. Sleep, or lack of it, can have a huge impact on your entire life. While you may have ...
The Importance of a Good Work-life Balance
When you’re on an important task and the end of the workday is approaching fast, it can be tempting to stay late, or even take work home to finish. You might feel like you have to, to keep the boss happy. It’s fine to do this occasionally, but don’t make...
Understanding Emotions
Ever wake up feeling irritated with the world for no particular reason, or feeling like a million dollars even though you’ve got some serious ‘bed head’ going on? Emotions are weird like that. But they do inform every part of our lives, because they’re h...
The Challenges of Communication during an Incident
TBD
Nintendo DS Lite
Samsung Screen Protectors
iPhone Screen Protector
iPhone 12 case
Beach Ball
Paint Pen
Google Suite Overview & Google Calendar
Google Suite, also known as Google Workspace, is a popular platform for businesses. It has a powerful set of apps, letting you send emails, schedule meetings, and create documents from any device. But if you’re new to Google Suite, it might take some get...
Dealing with Stress
If you don’t recognize the signs and symptoms quickly, stress can be seriously damaging to your mental and physical health, impacting every part of your life, including your work. This course is designed to help you cope with those stresses so you can st...
Introduction to Google Docs Part 1
Google Docs lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Go...
Introduction to Google Sheets Part 1
Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a hand...
Introduction to Google Drive
Google Drive is a cloud-based storage service. It lets you upload and save different types of files, such as documents and videos, to the Google servers. As well as being an easy way to back up your files, you can also use Drive to share files with other...
The Value of Budgeting
Effective budgeting is the cornerstone of financial planning. Businesses of every size and shape, NPOs, government bodies, families, individuals – all of them need to live within their means, and this course is all about the value of budgeting.
Eating Healthily
While getting through a workday without that sugar fix might seem impossible, by making better food choices, you’ll see improvements in your energy levels and work productivity. And don’t worry, there are still ways to satisfy cravings and maintain good ...
Introduction to Google Slides Part 1
It’s easy to lose concentration when a presentation doesn’t have any visuals to support it. Slides can help bring a presentation to life. But only if you know how to make the best of your tools. Google Suite has a presentation tool called Slides. If you ...
Learning to Stay Calm
It’s important to keep calm when things get too much. Staying calm allows you to think logically and make clear decisions. Calmness is beneficial, not just for your well-being, but also for those around you. There are steps everyone can take to help make...
Assertive Communication
Being more assertive can help you achieve what you want. We all try to be respectful of other people’s views, but how much respect are you giving your own opinions? Being assertive is about expressing your opinions clearly and calmly, without apologizing...
Giving Advice (Confidently)
The ability to deliver accurate and appropriate advice with confidence, is an important retail skill. This course will help you focus on listening to the customer, become an expert in products or services, and increase your confidence so customers trust ...
Service at the Cash Register
Why is that important? Because good customer service goes a long way. When a customer has a good in-store experience, they’ll be satisfied, which will, in turn, make your role easier. This course is going to explain how to have this short, but important ...
Greeting Customers
Greeting a customer correctly can have some excellent benefits for you. They’re likely to be more satisfied, treat you with respect, and be an integral part of a pleasant work environment. This course is designed to help you get it right the first time. ...
Learning to Save
The problem is, not all of us are actually saving money. And without savings, it’s a lot harder to make plans for the future. Whether you’re thinking about your retirement or the vacation you want to take next year, you need to be thinking about putting ...
Achieving Clarity
Achieving clarity in customer service is essential for so many reasons. It’s important to give and receive customer information in a way that can be understood. If you don’t, customers could become confused. Just imagine what confusion would add to an al...
Nurturing Customer Relationships
Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic, and your business might suffe...
Finding your Purpose and Passion
Purpose and passion go hand in hand. If you’re passionate about something, your purpose usually follows. It can take time to figure out our passion, but with a little time and thoughtfulness, you’ll realize your potential. This course will help you find ...
Good Money Habits: Personal Budget Management
“Budgeting” can seem like a negative word. You know: “Sorry, but we can’t have takeout tonight, we’re on a budget.” Groan. Yep, sounds like you’re missing out because of budgeting. But, when you think about it, budgeting is actually pretty useful. Making...
Visualizing Data
Data isn’t always easy to understand. Often, it’s just lots of pretty meaningless-looking numbers. That can make the information you’re trying to share look boring and seem incomprehensible. So, it helps everyone if it can be visualized. Data visualizati...
Changing Negative Habits
Changing negative habits can be difficult. Habits can be comforting. They distract us from other problems in our lives, such as stress or boredom. But there are ways for you to break bad habits and strengthen your willpower. This course will show you how...
Finding Happiness Within Yourself
Most people feel like happiness is something that is constantly out of reach. Thankfully, if you feel this way, it is something you can work on. Finding happiness starts from within. If you look after yourself, both physically and mindfully, you’ll find ...
The 5 C's of Report Writing
Well-written reports are worth their weight in gold. Whether they’re designed to be read in meetings or alone, reports need to convey information in a way that’s easy to read and understand. With effective reporting skills, you and your colleagues can ma...
Data Literacy
Data literacy is the ability to work with data, understand it, and turn it into information. And that’s important, because data can be an incredibly powerful tool. For any business it can mean the difference between success and failure. With so much focu...
Wired Ear Bud
Shower Time
This is a time when you can come into the Sunshine Store, shop, sign up for a 10-minute max shower (time permitting).
Outreach Daily Bus Pass Alternative
On outreach, we can provide an Outreach Daily Bus Pass instead of a food bag. Sometimes we run out of outreach food bags or you can choose this if you prefer to move around to get food and other services.
Charger Block
Portable Chargers
What is Artificial Intelligence?
We’ve all heard that phrase, and most people could probably give a basic explanation, but who really knows exactly what it is? Thankfully, this course will give you the insight you need, by explaining exactly what AI is and how it can be useful day-to-da...
What is Machine Learning?
Machine learning is a valuable tool in the development of artificial intelligence. And it’s a lot more common than you probably think. It’s all around us, both at home and in the workplace. This course will give you a much better understanding of how it ...
Deep Reinforcement Learning
Ever wonder how those smart speakers understand you when you talk to them as if they’re people? That’s all thanks to deep reinforcement learning. Gone are the days when you ask your home assistant to turn on the kitchen light to find out you’ve accidenta...
Managing Anger
Everyone experiences anger. If it’s controlled, anger can even be useful. But it’s important to learn how to manage your anger, so you can make sure that it doesn’t get out of control and end up hurting you or those around you. Developing healthy ways to...
Ethics and Artificial Intelligence
AI can do so much for us. But what are the ethical implications of using artificial intelligence? When technology moves so quickly, it’s hard to keep up with the ways it can affect our lives. This course will explore the ethical implications of AI and an...
Working Smart
It’s natural to feel pride about doing a good job and to want to be recognized for doing so. But it’s easy to feel like pushing yourself to breaking point is the only way to perform well. Your well-being is always important and should be prioritized. T...
Being Self-Aware
Sometimes it’s easy to get caught up in situations and lose sight of what you’re actually trying to achieve. But to be successful, great self-awareness is a must. Being self-aware means having the ability to see yourself clearly and objectively through r...
Encouraging Different Opinions
Whatever you think of the Beatles, their historic impact on music cannot be disputed. But did they always see eye to eye? Nope. Differences of opinion, whether creative or otherwise, are vital for growth and development. Welcoming diverse thoughts at wor...
Unlocking Your Portential
Do you ever feel like you’re capable of, well, more? You know deep down you should be reaching for the stars but instead you go through your days feeling more like you’re lost in space. Well, maybe it’s time for you to unlock your true potential and beco...
Internal Interview Preparation
Getting an internal job seems easy – you know them, they know you, and maybe your manager even suggested you go for it! But it’s important not to get a false sense of security. In fact, you need to approach an internal interview like it’s happening somew...
Setting your Career Goals
If you want to have a successful and rewarding career, you need to think about where you want to be and work out how you’re going to get there. In other words, you need to set goals. These might involve increasing your knowledge, going on more training c...
Setting your career goals
If want to have a successful and rewarding career, you need to think about where you want to be and work out how you’re going to get there. In other words, you need to set goals. These might involve increasing your knowledge, going on more training cours...
Using Authority and Power (Taking Chances)
Leadership isn’t about being in a position of authority. It’s about how well you can influence other people and mobilize them for your cause. Anyone can be a leader. Adaptive leaders encourage leadership among their employees so everyone can deal with ch...
Handling Complaints Gracefully
It’s a well-known fact that everyone loves to give advice, but nobody likes to take it. And this doesn’t change because you’ve got your name on the office door, or you’re the employee of the year. But, unhappy employees or disgruntled customers are an e...
Overcoming Resistance to Shared Responsibility
People often resist change because they don’t see any problems with the way their organization works and don’t feel responsible for its success or failure. Different groups of people have different values, loyalties, and ways of interpreting issues, whic...
Using the Right Language
Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed, and they may n...
Practicing Positivity
Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and make the t...
The Art of Storytelling
Stories are a great way to give your words extra value. When you tell relevant and engaging stories, people relate to what you’re saying more easily, and it’s much more likely they’ll remember it. Improving your storytelling skills can help you connect t...
Learning through Self-Correction
Adaptive leaders encourage experimentation, reflection, and self-correction. Even if an experiment fails, something valuable can be learned from it. That’s why it’s important for everyone to have the opportunity to reflect on an experiment’s failure or s...
Managing Customer Expectations
Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos. The most successful companies know how to manage...
What is Networking?
Ever heard the phrase, “It’s not what you know, it’s who you know”? A lot of people seem to always get the lucky breaks by being in the right place at the right time, and knowing the right people. But actually, the key to their success is likely down to ...
Your Personal Elevator Pitch
Ever find yourself unsure of what to say when meeting new people? Or, once you’ve asked how their journey was, and commented on the weather, do you just shake hands and go your separate ways to avoid an awkward silence? Sometimes striking up a conversati...
Gift Card (Twitch $15 )
1 per week
Ancestry DNA prepaid Analysis Kit
pre-paid mail-in test with online result tied to potential family trees
10 Mental Health Signs You Should Not Ignore
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Learn the 7 steps toward financial freedom.
What is sex trafficking?
Can 100% Renewable Energy Power The World
How to be a Good Listener
Anger Management
Obtaining a Driver License in Texas
6 Differences Between Healthy and Unhealthy Love
What is COVID-19?
How to stay calm under pressure
Your Brain on Porn: Part 1
Your Brain on Porn: Part 2
How to Jump start a Car
How to put on a condom
Life According to Jesus
Why People are Fired?
How to tie a tie
7 Rules of Money - How To Be Good With Your Money
Bill of Rights
What Causes Opioid Addiction?
Preventing STI's
The Book of Job
The Science of HIV/AIDS
How do Lungs Work?
High Paying Jobs That Don't Require a Degree
How to fix a broken Heart
How stress affects your body
Your Brain on Porn: Part 3
10 Rules for Dealing with the Police (Part One)
Birth Control Basics: Condoms, The Pill & The Patch
Body Language
Learn & Earn: Hand-Washing Steps
How do Germs Spread?
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How Does Your Immune System Work
How to Communicate Effectively
Life According to Jesus
Top 3 Most common Psychological disorders explained
The Psychology of Post-Traumatic Stress Disorder
Your Brain on Porn: Part 4
Your Brain on Porn: Part 5
Eating on a Budget
STD Prevention Beyond Condoms
Hand-Washing Steps
Alcohol on the Brain and Body
Fight Through The Storm
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Learn about renewable energy and its potential to power the world
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What is Cinco De Mayo? A brief history and Facts.
10 Hidden Star Wars Facts you Didn't Know
The importance of physical fitness.
The Atlantic Slave Trade
Juneteenth, What You Need To Know
A short story about self-criticism
Letting Go Of What Holds You Back.
Visitor Survey #1
Credit Cards vs. Debit Cards
How to Read your Credit Report
Why Wasn’t The Bill Of Rights Originally In The Constitution
10 Things The Rich Teach Their Kids About Money
What Happened To Trial By Jury
Life Is Short, Live Every Day For Good
Jim Carrey - How To Manifest What You Want
How Does Impeachment Work
Equality, Sports, And Title IX
A Brief History Of Video Games
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Does Your Vote Count
How Blood Pressure Works
8 Traits Of Successful People
Why Is The Us Constitution So Hard To Amend
What Is HPV And How Can You Protect Yourself From It
The Story Behind The Boston Tea Party
What Gives A Dollar Bill Its Value
What Happens When You Get A Heat Stroke
A Short Story About Emotions
Live Every Day Through God
The Fight For The Right To Vote
Bipolar - Compass & Light
Things To Look At Before Buying A Used Car (Part Two)
Things To Look At Before Buying A Used Car (Part One)
How Do The US Supreme Court Justices Get Appointed
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iPhone Charger
Charging Cable type micro usb
Guitar Strings
Tents
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Sports Poster
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Box Lantern
Toaster Oven
Dishes
Camping Mess
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USB-C Hub
Solar Portable Chargers
Kindle Screen Protector
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Single Covid Test
4 count Covid Tests
Sleeping Bag
Ibanez Mandolin
Generic Merchndise
Redeem only if selling something we don't have as a service yet in Salesforce. Make the unites equal to the hours to be charged.
Gift Card (Krispy Kreme Doughnuts $15 )
once per week
Talent Class: What is TalentLibrary?
Self-Limiting Beliefs
Talent Class:Introduction to TalentLMS
Talent Class: Getting Started With eLearning
Talent Class: Content and TalentLMS
Talent Class: Employee Training
Talent class: Advanced Features of TalentLMS
Email Etiquette
This course teaches how to send professional, efficient emails.
The Importance of Goal Setting
From the point of a supervisor/coach, but applicable both in and out of the workplace. Uses S.M.A.R.T. method.
Maintaining Composure
How to separate your personal emotions from conflict in customer service while showing empathy to the customer.
Service with a Smile (Even When Tired)
This course shows the benefits of positive interactions with customers and teaches the S.E.C. method (Smile, Eye contact, Comment)
Handling Complaints (Taking Ownership)
This course teaches what to do in customer service if a customer complains.
How to Build Rapport
This course discusses the importance of rapport and skills like active listening, particularly in customer service, but in a way that can be applied in other relationships and interactions.
Interview Skills
This course gives great tips for interviewing. Despite the office setting of the example, these tools are applicable in many job interviews.
Washing Your Hands
Just a bonus for health education.
Persistence and Resilience
A course that explores the difference between persistence and resilience to help with productivity and projects.
Conflict Management Using EQ
A course that teaches how to utilize emotional intelligence to manage conflict at work.
Self-Management
This course teaches skills for regulating emotions and managing yourself in the workplace.
Dealing with Difficult Personalities
How to deal with coworkers and bosses that are not easy to get along with.
Self-Regulation
A course on how to regulate yourself during difficult situations at work.
Social Skills
A course overview on social skills including building rapport and communication.
Approaching People and Introductions
Confidence through identifying body language, networking, and approaching people effectively.
Your Personal Elevator Pitch
A networking course on how to sell yourself through an elevator pitch.
Dealing with Nerves
A course on dealing with nerves through stress management, learning about performance anxiety, and planning presentations, which can be implemented in a multitude of settings that require communication.
Power Posing
A short course on utilizing the "power pose" to help you make a confident, good impression.
Discovering Your Strengths and Weaknesses
Teaches how to evaluate skills and talents you have, and how to grow in areas of weakness using goals.
Setting Financial Goals
This course gives an overview of setting financial goals to plan expenses.
Raising Low Self-Esteem
Techniques like healthy self-care habits and recognizing your strengths helps raise self-esteem.
Breathing Techniques to Relax
This course teaches breathing techniques that are implemented to help reduce stress and anxiety.
Mindfulness
Outdoor Cleanup Volunteer
Indoor Volunteer Helper
Getting to know you survey
Earn 1.0 hours for completing the quiz fully.
Getting to know SYMin survey
You get 0.75 hours for completing the quiz fully.
Daily Bus Pass
Amazon gift certificate (virtual by email)
Limit 1 per week
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Inventory Stock Checks
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CapMetro 30-Day Transit Pass
Unlimited bus and rail rides across Austin for 30 days.
Grocery Gift Card ($25 H-E-B)
Redeem points for a $25 H-E-B grocery gift card to purchase fresh food and essentials.
Community Garden Workshop Assistant
Participate in the urban garden maintenance session and learn organic food production.
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Filtered Subservices
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Grocery Gift Card ($25 H-E-B)
Redeem points for a $25 H-E-B grocery gift card to purchase fresh food and essentials.
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Volunteer Support Subservices
3Cards and modals adjust CTAs to 'Volunteer'.
CapMetro 30-Day Transit Pass
Unlimited bus and rail rides across Austin for 30 days.
Grocery Gift Card ($25 H-E-B)
Redeem points for a $25 H-E-B grocery gift card to purchase fresh food and essentials.
Community Garden Workshop Assistant
Participate in the urban garden maintenance session and learn organic food production.
No matching items found
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Sponsorable Services & Programs
3Cards and modals adjust CTAs to 'Sponsor / Fund'.
CapMetro 30-Day Transit Pass
Unlimited bus and rail rides across Austin for 30 days.
Grocery Gift Card ($25 H-E-B)
Redeem points for a $25 H-E-B grocery gift card to purchase fresh food and essentials.
Community Garden Workshop Assistant
Participate in the urban garden maintenance session and learn organic food production.
No matching items found
Try broadening your search term or selecting a different category filter.